Alexus Jenkins
Summary
Detail-oriented Property Manager with over 11 years of experience in customer service and problem resolution, driving client satisfaction and operational efficiency. Skilled in communication and troubleshooting, with a focus on data collection and report generation to optimize processes. Committed to fostering supportive environments and implementing innovative strategies for success in property management.
Overview
11
11
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
GCS (MTA)
Queens, US
02.2025 - 11.2025
- Resolved commuter inquiries, providing timely solutions and boosting overall rider satisfaction.
- Handled paratransit calls for disabled clients, enhancing response efficiency and increasing client satisfaction.
- Investigated service issues to identify root causes, enabling prompt resolutions and minimizing recurring complaints.
CONSULTANT
NYCERS
05.2023 - 08.2023
- Managed 80 daily calls to strengthen client relationships and streamline communication.
- Conducted outreach calls to foster client engagement and enhance service delivery.
- Utilized problem-solving skills to resolve client inquiries quickly, ensuring satisfaction.
ASSISTANT MANAGER
Smart stop Self Storage
12.2019 - 03.2023
- Streamlined store procedures, enhancing customer satisfaction and staff productivity.
- Foster a collaborative team environment, driving measurable improvements in service delivery.
- Streamlined store procedures to improve customer satisfaction and boost staff productivity.
- Implemented problem-solving strategies that minimized operational disruptions.
- Fostered collaborative team environment, leading to improvements in service delivery.
ASSISTANT STORE MANAGER
Public Storage
06.2016 - 12.2019
- Managed store operations, ensuring seamless opening and closing procedures.
- Enhanced store efficiency, contributing to improved customer satisfaction.
- Enhanced store efficiency, leading to increased customer satisfaction.
- Implemented problem-solving strategies that minimized operational disruptions.
- Collaborated with the team to achieve consistent sales growth and operational excellence.
CASHIER
Target
09.2014 - 06.2016
- Processed customer transactions efficiently, improving checkout speed and accuracy.
- Processed transactions accurately, minimizing wait times and contributing to customer satisfaction.
- Handled cash transactions efficiently and accurately at the register.
- Assisted customers in locating products and answered questions promptly.
- Maintained a clean and organized checkout area throughout shifts.
Education
DIPLOMA -
Merrillville High
Merrillville, INLIBERAL ARTS -
Bronx Community College
Bronx, NYSkills
- Customer Service
- Issue Resolution
- Customer Feedback
- Appointment Scheduling
- Sales Reporting
- Time Management
- Problem-solving
- Conflict resolution
- Communication
Personal Information
Title: Property Manager
Timeline
CUSTOMER SERVICE REPRESENTATIVE
GCS (MTA)
02.2025 - 11.2025
CONSULTANT
NYCERS
05.2023 - 08.2023
ASSISTANT MANAGER
Smart stop Self Storage
12.2019 - 03.2023
ASSISTANT STORE MANAGER
Public Storage
06.2016 - 12.2019
CASHIER
Target
09.2014 - 06.2016
DIPLOMA -
Merrillville High
LIBERAL ARTS -
Bronx Community College