Alexus Mena
Punta Gorda
Summary
Dedicated Flight Attendant prepared to bring strong customer service and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Flight Attendant
Republic Airways Holdings Inc
Indianapolis, IN
05.2018 - Current
- Ensured passenger safety through compliance with FAA regulations and emergency procedures.
- Delivered exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Coordinated inflight services, managing food and beverage delivery efficiently during flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Crew Member
McDonald's
Punta Gorda, FL
02.2018 - 05.2018
- Prepared and served food items following safety and quality standards.
- Maintained cleanliness of workstations and dining areas to ensure a pleasant customer experience.
- Handled cash transactions accurately, ensuring proper register balancing at shift end.
- Collaborated with team members to optimize workflow during peak hours, improving service efficiency.
- Resolved customer inquiries and complaints promptly to enhance satisfaction and loyalty.
Housekeeper
Hampton Inn By Hilton
Punta Gorda, FL
09.2015 - 12.2017
- Maintained high standards of cleanliness and organization in guest rooms and common areas.
- Executed efficient laundry operations, ensuring timely availability of clean linens and towels.
- Collaborated with team members to enhance workflow efficiency and improve guest satisfaction scores.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Education
High School Diploma -
Charlotte High
Punta GordaSkills
- Safety Procedures
- Customer Service
- Verbal Communication
- Conflict Management
- Leadership Qualities
- Adaptability
Certification
- The Airline Academy Certification
Timeline
Flight Attendant
Republic Airways Holdings Inc
05.2018 - Current
Crew Member
McDonald's
02.2018 - 05.2018
Housekeeper
Hampton Inn By Hilton
09.2015 - 12.2017
High School Diploma -
Charlotte High