Alexus ONeal
Gate City,VA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Bartender
Walk On's Sports Bistreaux
Bristol, TN
07.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bar Manager
Omannin's Pub and Grille
Bristol
04.2021 - 06.2022
- Boosted revenue by offering promotions to foster new business on slow shifts
- Daily inventory to enhance accuracy of tracking stock on hand
- Assisted in developing menus based on expressed preferences of client and contract requirements
- Kept the building clean and neat by monitoring team duties
- Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products and store operations
- Met aggressive sales volume and profitability goals through service
- Trained and mentored other bartenders to achieve maximum team quality and efficiency.
Waitress/Closer
Southern Craft BBQ
Bristol, VA
06.2020 - 04.2021
- Trained new servers in company values and policies
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant
- Greeted guests promptly and collected drink orders to offer superior service
- Helped other servers with any need, including pre-bussing tables, taking tables and retrieving items from the kitchen
- Restock expo during peak hours to ensure productive workflows and reduce customer wait times
- Performed janitorial duties, including sweeping and mopping, taking out the trash, and restocking restrooms.
Head Waitress/Bartender
Holiday Inn Bristol Conference Ctr
Bristol
05.2015 - 03.2020
- Engaged customers in friendly conversation to build connections and increase satisfaction
- Upheld high sanitation and safety standards while delivering and serving food
- Quickly addressed and resolved customer concerns, to fix advanced issues
- Used slow periods to stay on top of side work such as restocking serving stations and wrapping silverware
- Mitigated risks by ensuring a sanitary environment and monitoring the serving of alcohol
- Closed out daily cash register, counted totals and independently resolved any discrepancy
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Kept bar well stocked and fully supplied with alcohol and completed inventory forms in order to replace items
- Suggested specialty cocktails and mixed drinks to customers.
Education
High School Diploma -
John Battle High School
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Memory retention
- Cool Under Pressure
- Warm and Friendly
Timeline
Bartender
Walk On's Sports Bistreaux
07.2023 - Current
Bar Manager
Omannin's Pub and Grille
04.2021 - 06.2022
Waitress/Closer
Southern Craft BBQ
06.2020 - 04.2021
Head Waitress/Bartender
Holiday Inn Bristol Conference Ctr
05.2015 - 03.2020
High School Diploma -
John Battle High School