Alexus Owens
Brooklyn,NY
Summary
A dynamic, innovative, creative and growth driven leadership candidate seeking opportunities to build, motivate, and inspire a team and give back to the community. Over 12 years of diverse customer service, retail management, hospitality, brand ambassador and volunteer experience along with an extensive list of transferrable skills in the entrepreneurial space. Recognized for my ability to positively shift a room and make an impact on those around me!
Overview
14
14
years of professional experience
Work History
Independent Contractor, Brand Ambassador & Content Creator
Youtube
08.2017 - Current
- Created media kits and pitched to brands to sell products
- Created, designed, and edited brand advertisements in partnership with YouTube google adsense (contract work)
- Attended brand events to showcase and educate consumers on products
- Affiliate Partnerships and endorsements by the following brands: CRZ Yoga, LTK, Amazon, Commodity Fragrances, Skylar Beauty, Luckyscent, Twisted Lily, Halara, Clean Reserve, WhatNot, Onyx & Rose, FragranceNet.com, Dossier, & more
- Developed and implemented marketing strategies to increase customer engagement.
- Negotiated contracts with vendors for services and supplies.
- Researched industry trends to ensure competitive pricing structures were maintained.
- Performed quality assurance testing on all products prior to release.
- Built successful partnerships with other businesses in related industries.
- Generated monthly invoices for payment of services rendered by the company.
Store Manager
Aldo Shoes
06.2010 - 05.2017
- Improved store customer satisfaction ratings by 15%
- Coached struggling performers who went on to win company Club Elite for their positions
- Consistently exceeded productivity targets and ranked in the top ten percentile in region
- Boosted overall store revenue, conversion, and improved shrink results.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
Sales Specialist (Business)
Apple
08.2015 - 07.2016
- Contributed over 2% of total store sales and averaged above 90% on customer satisfaction surveys
- Facilitated and presented customer workshops for small businesses on implementation of Apple products
- Maintained accuracy of consumer business account orders, product billing quotes, order delivery and follow up
- Controlled and managed current business customer database, and responsible for new customer outbound call outreach and creating unique custom solutions
- Created weekly presentations, interactive activities, and small trainings for specialists
- Implemented weekly presentation highlighting employee achievements and boosting employee morale.
Online Customer Service Representative
Wells Fargo Bank
11.2015 - 04.2016
- Ranked in top 10% of bankers for customer satisfaction surveys and resolution time of technical troubleshooting of Wells Fargo Online
- Maintained 100% accuracy of recording consumer information and monitoring accounts.
- Answered customer inquiries via phone, email and live chat.
- Resolved customer complaints in a timely manner.
- Provided technical assistance to customers with product setup and usage.
- Assisted customers with account maintenance issues such as password resets, order tracking and payment processing.
- Generated reports on customer service metrics and analysis of customer satisfaction surveys.
Product Presentation Team Lead
Nike
Atlanta, GA
06.2014 - 08.2015
- Selected to attend company Women's Lineup Leadership Summit at headquarters
- Boosted store conversion and customer satisfaction scores during assigned 'MOD' shifts
- Created and facilitated training camps and on-boarding for new associates
- Organized and led community outreach and volunteer events
- Awarded for pristine visual standards.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
Sales Associate
Nordstrom
Atlanta, GA
09.2010 - 03.2011
- Awarded Customer Service company ‘All-Star’
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Upsold additional items based on customer interests and needs.
Education
Some College (No Degree) - Business Administration
Georgia State University
Atlanta, GASkills
- Social: Customer Service, Leadership, Sales, Loss Prevention, Inventory Management, Team Building, Recruiting, Interviewing, Community Service Outreach, Social Media Marketing, Succession Planning, Adaptability, Organization, Event Planning, Workload Management, Deadline Adherence, Schedule Management, Client Relationship Building, Project Management, Customer Support
- Technical: 69 WPM, MS Word, Excel, PowerPoint, Pages, Numbers, Keynote, iMovie, Salesforce, Photoshop, Final Cut Pro, Mobile Device Management, POS Systems, SAP, Account and Database Management, Social Media, Content Creation, YouTube, CapCut, Video Editing, Creative Writing
Timeline
Independent Contractor, Brand Ambassador & Content Creator
Youtube
08.2017 - Current
Online Customer Service Representative
Wells Fargo Bank
11.2015 - 04.2016
Sales Specialist (Business)
Apple
08.2015 - 07.2016
Product Presentation Team Lead
Nike
06.2014 - 08.2015
Sales Associate
Nordstrom
09.2010 - 03.2011
Store Manager
Aldo Shoes
06.2010 - 05.2017
Some College (No Degree) - Business Administration
Georgia State University