Alexus Patterson
Euless,TX
Summary
Achieved a customer retention rate 45% above the company average through effective communication and support. Garnered 99% positive feedback in customer surveys, reflecting commitment to service excellence. Authorized to work in the US for any employer.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Support Advisor
Transcom Worldwide
03.2024 - Current
- Provided technical support for hardware and software issues, ensuring timely resolution for customers.
- Diagnosed and troubleshot complex technical problems using remote desktop tools and diagnostic software.
- Developed and documented knowledge base articles to enhance team training and customer self-service options.
- Collaborated with cross-functional teams to implement system improvements, enhancing overall service efficiency.
Claims Administrator
State Farm
Irving Tx
02.2020 - 2024
- Processed and adjudicated insurance claims, ensuring compliance with company policies and regulatory standards.
- Collaborated with cross-functional teams to resolve claim disputes and enhance customer satisfaction.
- Trained new staff on claims processing systems and best practices to improve operational efficiency.
- Analyzed claim data to identify trends and recommend process improvements for accuracy.
House Manager/Caregiver
Mayberry Gardens Assisted Living
Grand Prairie, TX
01.2012 - 04.2020
- Oversaw the implementation of individual service plans to facilitate residents' daily living activities, including bathing, dressing, grooming, toileting, and transferring. Promoted resident independence by encouraging self-care practices.
Education
High School Diploma -
L.G Pinkston High School
Dallas, TX05.2012
Skills
- Administered Windows operating systems to ensure optimal performance and security
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Collaborated with team members to improve service delivery
- Demonstrated resilience and efficiency in high-pressure environments
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
- Directed team initiatives to foster collaboration and drive project success
- Assisted seniors with daily living activities to promote independence and well-being Provided companionship and emotional support to enhance quality of life Coordinated transportation for medical appointments and social outings
- Demonstrated flexibility in responding to changing circumstances and priorities
- Facilitated effective communication strategies to enhance team collaboration
- Engineered and implemented auto matrix systems to enhance operational efficiency
- Monitored and recorded vital signs
- Delivered compassionate dementia care to enhance quality of life for patientsl
- Oversaw memory care programs to enhance residents' cognitive well-being
Certification
- Food Handler Certification
- CPR Certification
Timeline
Technical Support Advisor
Transcom Worldwide
03.2024 - Current
Claims Administrator
State Farm
02.2020 - 2024
House Manager/Caregiver
Mayberry Gardens Assisted Living
01.2012 - 04.2020
High School Diploma -
L.G Pinkston High School