ALEXUS PAYNE
New York,New York
Summary
Detail-oriented professional with expertise in incident reporting and claims processing. Proven ability to maintain accurate records and deliver exceptional customer support, driving efficiency and satisfaction.
Overview
5
5
years of professional experience
Work History
Site Captain
Allied Universal Security Services
New York, New York
01.2022 - 01.2026
- Trained new staff on protocols, procedures, and emergency response techniques.
- Communicated effectively with clients regarding security needs and service changes.
- Maintained accurate records of incidents, daily logs, and personnel activities.
- Scheduled appointments and maintained a calendar for office executives.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and supervised security personnel to maintain optimal coverage levels.
Claims & Customer Service Representative
National Income Life Insurance Company
New York, New York
12.2024 - 07.2025
- Processed high-volume insurance claims from intake through resolution, ensuring accuracy and compliance.
- Verified policy details, eligibility, and coverage limits to assess claim status and next steps.
- Investigated discrepancies by reviewing forms, supporting documents, and customer history.
- Communicated claim outcomes and follow-up requirements through email and portal messaging with clarity.
- Documented all claim actions, case notes, and follow-up tasks in CRM/claims systems with precision.
- Collaborated with underwriting, benefits, and QA teams to resolve escalated or complex claim issues.
- Achieved performance metrics for accuracy, productivity, and customer satisfaction in a remote environment.
- Navigated multiple insurance platforms to process claims and track case status in real time.
Security Officer
Elite Investigations
New York, New York
01.2021 - 01.2022
- Monitored premises to ensure safety and security for staff and visitors.
- Responded promptly to alarms and emergencies, ensuring swift resolution.
- Maintained accurate logs of daily activities, incidents, and observations.
- Checked for safety hazards and took corrective action when necessary.
- Conducted routine patrols of facility to identify potential security risks.
Education
High School Diploma -
Belmont Preparatory High School
The Bronx, NY06-2010
Skills
- Incident reporting
- Claims processing
- CRM systems
- Appointment scheduling
- Microsoft Office proficiency
- Customer Support (Email, Chat, Phone)
- Verbal and written communication
- Interpersonal communication
- Data documentation
Timeline
Claims & Customer Service Representative
National Income Life Insurance Company
12.2024 - 07.2025
Site Captain
Allied Universal Security Services
01.2022 - 01.2026
Security Officer
Elite Investigations
01.2021 - 01.2022
High School Diploma -
Belmont Preparatory High School