Alexus Pena
San Antonio,TX
Summary
Detail‑oriented problem solver with experience supporting diverse clients and maintaining accurate documentation in fast‑paced clinical settings. Skilled in verifying information, communicating clearly, and guiding patients through complex processes with professionalism and empathy. Strong team contributor with reliable time‑management skills and a consistent record of meeting deadlines while delivering high‑quality service.
Overview
9
9
years of professional experience
Work History
Registered Behavioral Technician
Mindcolor Autism
San Antonio, TX
02.2024 - 02.2026
- Implemented individualized behavior intervention plans to support client development.
- Assisted in conducting assessments to evaluate client needs and progress.
- Engaged clients in therapeutic activities to enhance social skills and communication.
- Collaborated with team members to ensure consistency in behavioral strategies.
- Used Central Reach & Rethink software to document patient information, progress notes, and treatment plans.
- Supported patient confidentiality in accordance with HIPAA regulations.
Sales Lead
Vans
San Antonio, TX
07.2021 - 05.2025
- Led sales team to achieve quarterly targets through strategic product promotions.
- Trained and mentored new team members on sales techniques and brand values.
- Analyzed customer feedback to enhance service delivery and improve customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed marketing in-store displays to increase product visibility and drive sales growth.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
Instructional Assistant/ ESCE
Mora Elementary
San Antonio, TX
08.2022 - 02.2023
- Supported classroom activities, facilitating student engagement and learning outcomes.
- Assisted teachers in developing instructional materials tailored to diverse learning needs.
- Implemented behavior management strategies to foster positive classroom environments.
- Monitored student progress, providing feedback to enhance academic achievement.
- Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
Site Leader
NISD Learning Tree
San Antonio, TX
08.2020 - 06.2022
- Directed site operations in alignment with safety and compliance standards, maintaining accurate records that consistently passed district audits.
- Developed and implemented staff training programs to enhance team performance and efficiency.
- Streamlined workflow processes, resulting in improved service delivery and productivity.
- Coordinated communication between departments to facilitate effective collaboration on projects.
- Maintain communication with supervisors, school administration (teachers, principals, vice-principals, counselors) and parents, including disciplinary reports and relevant documentation
Youth Leader
NISD Learning Tree
San Antonio, TX
09.2016 - 07.2020
- Mentored youth in personal development and leadership skills through structured programming.
- Developed engaging curriculum to enhance participants' social skills and teamwork abilities.
- Facilitated workshops that promoted conflict resolution and decision-making strategies among youth.
- Coordinated community service projects, fostering civic responsibility and volunteerism among participants.
- Maintained good relationships with parents through regular communication and active participation in planned activities.
- Administered and tracked client service payments.
Education
Associate of Science - Teaching
Northwest Vista College
San Antonio, TX06-2020
Skills
- Customer service
- Friendly, positive attitude
- Problem-solving
- Time management
- Attention to detail
- Computer skills
- Organization and time management
- Verbal communication
Timeline
Registered Behavioral Technician
Mindcolor Autism
02.2024 - 02.2026
Instructional Assistant/ ESCE
Mora Elementary
08.2022 - 02.2023
Sales Lead
Vans
07.2021 - 05.2025
Site Leader
NISD Learning Tree
08.2020 - 06.2022
Youth Leader
NISD Learning Tree
09.2016 - 07.2020
Associate of Science - Teaching
Northwest Vista College