Alexus Roberts
19482 U Street,NE
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
7
7
years of professional experience
Work History
General Manager
First Watch
Omaha, NE
08.2023 - Current
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Developed and implemented training programs for staff on operational best practices.
- Analyzed financial reports to identify trends and optimize budget management.
- Coordinated inventory management processes to maintain optimal stock levels.
- Enhanced team performance by establishing clear communication channels and expectations.
- Oversaw compliance with health and safety regulations across multiple locations.
- Fostered a positive work environment that encouraged employee engagement and retention.
Operations Manager
First Watch
Olathe, KS
11.2021 - 08.2023
- Streamlined operational workflows to enhance team productivity and service efficiency.
- Implemented staff training programs to improve employee performance and customer satisfaction.
- Managed inventory levels, ensuring timely replenishment and minimizing waste.
- Developed scheduling systems to optimize labor resources in high-demand periods.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Training Coordinator
Texas Roadhouse
Wichita, KS
01.2020 - 11.2021
- Developed and implemented training programs for new team members to enhance onboarding experience.
- Collaborated with management to identify training needs and align programs with operational goals.
- Assisted in creating training materials and resources for various roles within the organization.
- Monitored trainee progress, providing feedback and support to ensure successful skill acquisition.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
Education
High School Diploma -
Campus High School
Haysville, KS05-2013
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Customer relations
- Training and development
- Inventory control
- Staff management
- Administrative skills
- Customer retention
Timeline
General Manager
First Watch
08.2023 - Current
Operations Manager
First Watch
11.2021 - 08.2023
Training Coordinator
Texas Roadhouse
01.2020 - 11.2021
High School Diploma -
Campus High School