Alexus Schrock
Ocean City,MD
Summary
Dynamic professional with a proven track record in staff management and POS system operations, demonstrated at The Coconut Club. Excelled in guest engagement and fostering positive team environments, significantly enhancing customer satisfaction. Skilled in child development and positive reinforcement, adept at creating impactful learning experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Manager
The Coconut Club
04.2024 - 10.2024
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
Server
Hammerheads On The Beach
05.2023 - 10.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Infant and Toddler Teacher
Berlin Activities Depot
01.2022 - 02.2023
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Engaged with children on individual basis to build positive relationships and promote learning.
Education
Early Childhood Education
Wor-Wic Community College
Salisbury, MDHigh School Diploma -
Stephen Decatur High School
Berlin, MD06-2016
Skills
- Training and coaching
- POS system operations
- Staff Management
- Child development knowledge
- Positive Reinforcement
- Creative lesson planning
- Guest Engagement
- Cash Handling
Certification
- Infant Toddler Care 45 hour
- Basic Health and Safety 3 hour
- Feeding Infants in the CACFP
- Childcare and COVID 19 training
- Level 3 Maryland Credentialed
Timeline
Front of House Manager
The Coconut Club
04.2024 - 10.2024
Server
Hammerheads On The Beach
05.2023 - 10.2023
Infant and Toddler Teacher
Berlin Activities Depot
01.2022 - 02.2023
Early Childhood Education
Wor-Wic Community College
High School Diploma -
Stephen Decatur High School
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