KRISTIN WOOD
Dallas,GA
Summary
Experienced manager in the food service industry with a strong track record. Proficient in promptly assisting customers and identifying their specific needs. Consistently follows food safety and quality standards, ensuring customer satisfaction and delivering high-quality service. Enthusiastic and driven candidate with proven success in fast-paced restaurant settings. Committed to providing friendly and professional service, resulting in consistent revenue growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front of House Manager
Marietta Pizza Company
01.2012 - Current
- Trained staff on proper food handling procedures as well as safety regulations and productivity strategies
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations
- Performed cash handling activities and secured nightly bank deposits
- Motivated staff to perform at peak efficiency and quality
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Interacted well with customers to build connections and nurture relationships
- Trained new employees on proper protocols and customer service standards
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Formulated policies and procedures to streamline operations
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
Bartender
Gustons Neighborhood Grill
12.2010 - 01.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Associates - Marketing
Kennesaw State University
Kennesaw, GA05.2025
Skills
- Calm and Pleasant Demeanor
- Sanitizing Requirements
- Coaching and Training
- Liquor Law Compliance
- Teamwork and Collaboration
- Restaurant Operation
- Cash Register Operation
- Prepare Cocktails
- Responsible Serving
- Bar Operations Management
- Resolving Disputes
- Shift Checklists
- Stamina and Endurance
- Hiring
- Training and mentoring
- Training and coaching
- POS system operations
- Health department inspections
- Upselling strategies
- Table allocation
- Health code enforcement
- Restaurant maintenance
- Floor management
- Hygiene standards
- Multitasking Abilities
Certification
- ServSafe Food Handler's Certification
- ServSafe Alcohol Handler's Certification
- CPR Certified
Timeline
Front of House Manager
Marietta Pizza Company
01.2012 - Current
Bartender
Gustons Neighborhood Grill
12.2010 - 01.2020
Associates - Marketing
Kennesaw State University
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