Alexus Werho
Stockton,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere in all factors of life.
Overview
9
9
years of professional experience
Work History
Admitting Clerk
Dameron Hospital
Stockton, CA
12.2024 - Current
- Verified patient details and insurance coverage and collected co-pays.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Arranged forms and charts for each patient.
- Calculated collectible amount due for procedures.
Scheduling Coordinator/Admitting Representative
Desert Radiology
Las Vegas, NV
08.2022 - Current
- Coordinated patient paperwork and charts.
- Checked patient information and insurance coverage.
- Verified schedules and arrival times.
- Determined charges and collected co-pays.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Explained policies, procedures and services to patients.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Lead Front Desk Receptionist
European Wax Center
Las Vegas, NV
01.2020 - 08.2022
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Explained policies and procedures to visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted visitors to provide information and direct to appropriate personnel.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Sales Lead
SKECHERS Factory Outlet
Las Vegas, NV
08.2019 - 01.2020
- Managed cash register operations using POS system and processed sales and returns.
- Engaged shoppers, providing assistance and information on merchandise and product features.
Lead Hostess
BJ's Restaurant & Brewhouse
Modesto, CA
02.2016 - 08.2019
- Enhanced guests' experiences by fulfilling special requests during visits.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Education
High School Diploma -
Escalon High School
Escalon, CA05.2013
Skills
- Assisting patients
- Checking patient details
- Coordinating charts
- Documenting changes
- Medical filing
- Medical billing
- Problem resolution
- Appointment confirmation
- Communication
- Multitasking
- People skills
Education and Training
other
Timeline
Admitting Clerk
Dameron Hospital
12.2024 - Current
Scheduling Coordinator/Admitting Representative
Desert Radiology
08.2022 - Current
Lead Front Desk Receptionist
European Wax Center
01.2020 - 08.2022
Sales Lead
SKECHERS Factory Outlet
08.2019 - 01.2020
Lead Hostess
BJ's Restaurant & Brewhouse
02.2016 - 08.2019
High School Diploma -
Escalon High School