Alexus Williams
Detroit,MI
Summary
Proven leader and adept problem-solver. Skilled in organizational tasks and active listening.
Professional caregiver with strong commitment to providing high-quality care and support. Proficient in managing both physical and emotional needs, ensuring comfort and safety. Known for effective teamwork and adaptability to changing circumstances, consistently building trust with clients and their families.
Overview
13
13
years of professional experience
Work History
LSP MEAP Care Coordinator
United Way for Southeastern Michigan
12.2020 - Current
- Proven leader and adept problem-solver
- Skilled in organizational tasks and active listening, significantly improved operational efficiencies
- Identified potential barriers that could impede successful outcomes for clients and developed strategies to mitigate them
- Organized and managed caseloads to ensure timely completion of goals and objectives
- Engaged in advocacy efforts on behalf of clients whenever necessary
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
Med Tech
StoryPoint Senior Living
12.2023 - 12.2024
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted residents with toileting/diaper changing
- Assisted residents with showering and laundry
- Provided a safe and fun environment for residents
- Responded to resident call lights and performed 2-hour checks
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
Production Operator
Stellantis
04.2021 - 03.2023
- Followed detailed work instructions accurately to ensure quality products were produced according to specified standards
- Cleaned equipment and work area before, during, and after shift to promote sanitation
- Operated and maintained production machines to ensure safe, efficient operation
- Inspected parts for quality assurance, ensuring that all components met required specifications
Specialist - Training and Quality
Walker-Miller Energy Services
04.2017 - 11.2020
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapport building.
- Monitor customer service performance at both agent and team levels and provide performance report to direct manager
- Collaborated with department heads to identify skill gaps and develop targeted training initiatives accordingly.
Customer Service Representative
Aditya Birla Minacs (Netflix)
03.2016 - 09.2016
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
Assistant Teacher
Bright Horizons
11.2015 - 02.2016
- Assisted teachers with lesson plans and classroom activities, while encouraging student participation
- Cleaned classrooms and organized instruction materials in appropriate locations
- Developed and maintained consistent, positive relationships with children
- Supported student physical, mental, and social development using classroom games and activities.
Front End Associate
Costco Wholesale
10.2015 - 12.2015
- Upheld company policies regarding sales procedures, returns, and cash handling procedures
- Worked effectively with colleagues to achieve team goals and maintain store efficiency
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
Assistant Teacher
Boll Family YMCA
01.2013 - 02.2014
- Assisted teachers with lesson plans and classroom activities, while encouraging student participation
- Cleaned classrooms and organized instruction materials in appropriate locations
- Developed and maintained consistent, positive relationships with children
- Supported student physical, mental, and social development using classroom games and activities.
Donor Support Technician
CSL Plasma
08.2012 - 01.2013
- Participated in team meetings to discuss best practices related to donor management processes
- Identified opportunities for improvement within the organization's current donor support system
- Increased donor safety by conducting thorough health screenings before each donation procedure.
Shift Leader
McDonald
10.2011 - 08.2012
- Trained new employees in job duties, safety procedures, and company policies
- Managed store closing and opening procedures to ensure safety and security
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
Saginaw Valley State University
University Center, MIHenry Ford Community
Dearborn, MiHigh School -
Henry Ford High School
Detroit, Mi05.2010
Skills
- Team collaboration
- Organizational skills
- Problem-solving
- Active listening
- Documentation
- Case management
- Patient advocacy
Timeline
Med Tech
StoryPoint Senior Living
12.2023 - 12.2024
Production Operator
Stellantis
04.2021 - 03.2023
LSP MEAP Care Coordinator
United Way for Southeastern Michigan
12.2020 - Current
Specialist - Training and Quality
Walker-Miller Energy Services
04.2017 - 11.2020
Customer Service Representative
Aditya Birla Minacs (Netflix)
03.2016 - 09.2016
Assistant Teacher
Bright Horizons
11.2015 - 02.2016
Front End Associate
Costco Wholesale
10.2015 - 12.2015
Assistant Teacher
Boll Family YMCA
01.2013 - 02.2014
Donor Support Technician
CSL Plasma
08.2012 - 01.2013
Shift Leader
McDonald
10.2011 - 08.2012
Henry Ford Community
High School -
Henry Ford High School
Saginaw Valley State University
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