Alexus Woods
Milwaukee,United States
Summary
Motivated employee that develops and implements operational plans and schedules that is useful for everyone. Comprehensive understanding of strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps.
Overview
10
10
years of professional experience
Work History
Lead Associate Operations
JPMorgan Chase
02.2024 - 12.2024
- Conducted regular performance reviews, providing constructive feedback for employee growth and development.
- Built strong relationships with customers through positive attitude and attentive response.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
Associate Banker-ME
JPMorgan Chase
07.2021 - 02.2024
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Assisted customers with setting up or closing accounts, completing loan applications, and keeping cash levels maintained on a daily basis.
Processing Teller
Gardaworld
03.2021 - 07.2021
- Increased accuracy in cash counts by diligently utilizing currency counting machines and manual verification methods.
- Ensured timely completion of daily tasks by prioritizing workload and managing time efficiently.
Delivery Driver
Amazon
12.2019 - 03.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Bank Teller Supervisor
US Bank
05.2019 - 11.2019
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
Senior Teller
Associated Bank
06.2018 - 05.2019
- Delivered exceptional service while managing high-volume cash transactions without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
Customer Service Representative
Bank Mutual
04.2017 - 06.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pro Cashier
Home Depot
03.2015 - 04.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Messmer High School
Milwaukee05.2015
Skills
Problem-Solving
Time Management
Customer Service
Attention to Detail
Timeline
Lead Associate Operations
JPMorgan Chase
02.2024 - 12.2024
Associate Banker-ME
JPMorgan Chase
07.2021 - 02.2024
Processing Teller
Gardaworld
03.2021 - 07.2021
Delivery Driver
Amazon
12.2019 - 03.2021
Bank Teller Supervisor
US Bank
05.2019 - 11.2019
Senior Teller
Associated Bank
06.2018 - 05.2019
Customer Service Representative
Bank Mutual
04.2017 - 06.2018
Pro Cashier
Home Depot
03.2015 - 04.2017
High School Diploma -
Messmer High School