Kiahra Thompson
Nashville,TN
Summary
Reliable and dedicated professional with a strong attention to detail. Advanced in calendar and telephone management, appointment scheduling, and Microsoft Office. Great multi-tasking abilities, problem-solving and verbal and written communication skills. Accomplished in providing exceptional customer service and administrative support with 4 years of experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Associate Operations
JPMorgan Chase
Nashville, TN
06.2022 - 01.2024
- Optimized calendar management for executive staff by scheduling meetings and client appointments strategically
- Assisted in the hiring process of new employees as a manager including recruiting, interviewing, onboarding and training
- Created inventory control procedures to manage stock levels, ordering supplies when necessary and resolving issues with shipments
- Processed monetary transactions for customers quickly and efficiently to increase customer satisfaction
- Managed incoming and outgoing mail and faxes and phone and email correspondence
- Maintained confidentiality of sensitive information by adhering to privacy policies
- Ensured accurate record-keeping with diligent data collection and updated filing systems to meet company compliance
- Coordinated with advisors, business managers, vendors, and executive staff to operate the branch effectively
- Demonstrated strong organization and time management skills while working on various complex tasks under tight deadlines.
Guest Services Associate
European Wax Center
Memphis, TN
01.2021 - 06.2021
- Interacted and greeted clients on arrival with kindness and professionalism
- Streamlined check-in and check-out processes for increased efficiency and positive client experiences
- Maintained accurate records of client information, processed payments, scheduled appointments, and advertised products and services
- Conducted inventory checks on supplies, ordering and restocking needs proactively.
Administrative Assistant Intern
City Of Memphis Youth Services
Memphis, TN
05.2020 - 08.2020
- Trained students on advanced functionality of Microsoft Powerpoint, Word, and Excel
- Developed and managed spreadsheets and databases to track, analyze, and report performance
- Responded to the students' inquiries by phone and email promptly
- Served as a team leader in group assignments, delegating tasks and providing feedback
- Successful working complex tasks under tight deadlines in a fast-paced environment.
Education
Bachelor Of Science - Animal Science
Middle Tennessee State University
Murfreesboro, TN05.2022
Skills
- Critical-Thinking
- Detail-Oriented
- Problem-Solving
- Organization
- Fast Learning Abilities
- Phone Etiquette
- Calendar Management
- Communication
Certification
- CNP - Certified Notary Public
Timeline
Lead Associate Operations
JPMorgan Chase
06.2022 - 01.2024
Guest Services Associate
European Wax Center
01.2021 - 06.2021
Administrative Assistant Intern
City Of Memphis Youth Services
05.2020 - 08.2020
Bachelor Of Science - Animal Science
Middle Tennessee State University