Alexus Zecua
Oxnard,CA
Summary
Customer service expert bringing skills in oral and written communication, and active listening. Enhances customer experiences by engaging and understanding customer desires and providing excellent customer service and to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress
O-Sabi Japanese Restaurant
04.2017 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Customer Service Representative
Primal Kitchen
06.2020 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Oxnard High School
Oxnard, CALu Ross Academy
Ventura, CASkills
Hospitality service expertise
Customer Relations
Active Listening
Problem-solving abilities
Product Knowledge
Cleanliness
Certification
- Esthetician License - State Board of Cosmetology.
- Eyelash Extension Certification x2
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Primal Kitchen
06.2020 - 06.2023
Waitress
O-Sabi Japanese Restaurant
04.2017 - Current
High School Diploma -
Oxnard High School
Lu Ross Academy
- Esthetician License - State Board of Cosmetology.
- Eyelash Extension Certification x2
Similar Profiles
Sara AkkarSara Akkar
Culinary Director at Wabi Sabi RestaurantCulinary Director at Wabi Sabi Restaurant
Pryo KurniawanPryo Kurniawan
Server at Wakatobi Japanese Grill RestaurantServer at Wakatobi Japanese Grill Restaurant
Mikayla NeelyMikayla Neely
Hostess/Cashier at Shin Yuki Japanese RestaurantHostess/Cashier at Shin Yuki Japanese Restaurant