Alexus B. Dutervil
Data Entry Specialist
Boynton Beach,FL
Overview
9
9
years of professional experience
Work History
Customer Resolutions
Onity
06.2023 - 11.2024
- Recorded details of conversations, complaints and actions taken in CRM.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Identified and contacted customers with overdue accounts to address payment status.
Certified Pharmacy Technician
CVS Healthcare
03.2020 - 08.2023
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Customer Resolution Agent
Teleperformance USA
04.2016 - 10.2019
- resolve customer complaints and drive customer experience.
- Identified and assessed customer's needs quickly and accurately.
- Recorded details of conversations, complaints and actions taken in CRM.
- Defined loyalty offer strategy to maximize ROI while staying within budget constraints.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associates Of Arts - General Studies
Palm Beach State College
Lake Worth, FL12.2020
High School Diploma -
Quantum High School
Boynton Beach, FL06.2017
Skills
- CRM software, TEAMS, Microsoft Word, Excell
- Social media monitoring
- Promotional support
- Refunds processing
- Phone etiquette
- Social perceptiveness
- Relationship building
Languages
Haitian Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Resolutions
Onity
06.2023 - 11.2024
Certified Pharmacy Technician
CVS Healthcare
03.2020 - 08.2023
Customer Resolution Agent
Teleperformance USA
04.2016 - 10.2019
Associates Of Arts - General Studies
Palm Beach State College
High School Diploma -
Quantum High School
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