Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Alexus B. Dutervil

Alexus B. Dutervil

Data Entry Specialist
Boynton Beach,FL

Overview

9
9
years of professional experience

Work History

Customer Resolutions

Onity
06.2023 - 11.2024
  • Recorded details of conversations, complaints and actions taken in CRM.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Identified and contacted customers with overdue accounts to address payment status.

Certified Pharmacy Technician

CVS Healthcare
03.2020 - 08.2023
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Customer Resolution Agent

Teleperformance USA
04.2016 - 10.2019
  • resolve customer complaints and drive customer experience.
  • Identified and assessed customer's needs quickly and accurately.
  • Recorded details of conversations, complaints and actions taken in CRM.
  • Defined loyalty offer strategy to maximize ROI while staying within budget constraints.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Associates Of Arts - General Studies

Palm Beach State College
Lake Worth, FL
12.2020

High School Diploma -

Quantum High School
Boynton Beach, FL
06.2017

Skills

  • CRM software, TEAMS, Microsoft Word, Excell
  • Social media monitoring
  • Promotional support
  • Refunds processing
  • Phone etiquette
  • Social perceptiveness
  • Relationship building

Languages

Haitian Creole
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Resolutions

Onity
06.2023 - 11.2024

Certified Pharmacy Technician

CVS Healthcare
03.2020 - 08.2023

Customer Resolution Agent

Teleperformance USA
04.2016 - 10.2019

Associates Of Arts - General Studies

Palm Beach State College

High School Diploma -

Quantum High School

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Alexus B. DutervilData Entry Specialist