Alexus (Lexy) Laboy
Rosedale,MD
Summary
Client care specialist with 3 years of experience in a primary and urgent care setting. great attention to detail and knowledge of procedures. Compassionate in client relations and animal care and will always advocate for the client and patients while upholding the hospitals standard of care. Always eager to learn, teach and make a difference in the community.
Overview
7
7
years of professional experience
Work History
Client Care Specialist
Eastern Animal Hospital
Baltimore, MD
05.2021 - Current
- Providing customer service to clients via telephone, email and in person interactions with compassion and understanding.
- Greeting clients and their pets upon arrival at the clinic.
- Answering incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Ordering office supplies as needed and maintained a clean reception area.
- Following up with clients after their urgent care or medical visits to check in on patients progress and schedule any follow up appointments needed.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Prepare the hospital to open by completing a daily checklist of tasks such as balancing the drawer, preparing admit forms for surgeries and drop off appointments, preparing boarding admission forms, preparing estimates, making sure the card terminal was balanced the night before and stocking client and patient snacks.
- Answering multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Deescalating upset or angry clients and offering a solution to resolve the current issue.
- Completing a mid and end of day cash deposit and balancing cards to reflect accurately.
- Assisting in training new staff members on proper procedures and interacting with customers.
- Assisting clients with finance options such as care credit, scratch pay or vet billing agreements (automatic payment plan)
- Identify patient emergencies and handle swiftly and with compassion.
- Assisting in the updating of client/patient files
Guest Advisor
Petco Animal Supplies Stores Inc.
Rosedale, MD
03.2020 - 04.2021
- Managed the opening and closing of the store on a daily basis.
- Processed merchandise orders using POS systems.
- Resolved customer complaints in a professional manner.
- Ensured compliance with all safety regulations while handling merchandise.
- Placed orders for new stock items when needed.
- Assisted in training new employees on company policies and procedures.
- Monitored performance of assigned tasks in order to identify potential issues or delays.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
Dog Groomer
Petco Animal Supplies Stores Inc.
Rosedale, MD
02.2019 - 05.2020
- Bathed, dried and shaved dogs of all sizes, breeds, and temperaments.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Performed minor medical procedures such as gland expression.
- Provided customers with information on proper dog grooming techniques and pet health care advice.
- Maintained cleanliness of work areas by sanitizing equipment after each use.
- Scheduled appointments for clients using online software programs.
- Ensured safety of animals at all times by following established safety protocols.
- Restrained dogs for nail trims and grooming for the pet and groomers safety.
Merchandising Specialist
Petco Animal Supplies Stores Inc.
Rosedale, MD
04.2018 - 04.2019
- Organized inventory of merchandise in stockroom, including labeling and tracking items.
- Assisted customers with selecting appropriate products based on their needs.
- Performed regular audits of store shelves to ensure accuracy of pricing labels.
- Maintained a safe working environment by adhering to safety regulations at all times.
- Trained new employees on proper procedures for stocking merchandise.
- Created merchandise displays based on planogram.
- Monitored stock to maintain sufficient quantity of featured product.
Associate
AMC Theatres
Baltimore, MD
05.2017 - 04.2018
- Encouraged customers to sign up for loyalty programs.
- Greeted customers and provided information about movies, tickets, concessions, and theater policies.
- Maintained a clean environment by sweeping floors, cleaning bathrooms, and wiping down concession areas.
- Assisted with opening and closing duties such as counting money in the register drawer and setting up theaters for showings.
- Operated cash registers to process customer transactions for tickets and concession items.
- Checked tickets at entrance to verify accuracy of admission numbers.
- Provided excellent customer service by addressing questions or concerns from guests promptly and politely.
- Assisted in training new employees on proper procedures for ticketing and concessions sales.
- Ensured compliance with health regulations related to food handling practices.
Education
GED -
The Community College of Baltimore County
Essex, MD09-2018
Skills
- Proficient in Ezyvet and Impromed software
- Client and patient advocacy
- Organizational Skills
- Problem-solving abilities
- Adaptability
- Self Motivation and positivity
- Client and patient documentation
- Time Management
- Multitasking
- Interpersonal Communication
- Working swiftly and efficiently under pressure
- Compassionate communication
- Medical Recordkeeping
- knowledgeable in feline and canine vaccinations and preventions
- Knowledgeable in feline and canine non routine and routine procedures and surgeries
- Knowledgeable in feline and canine behavior
- Knowledgeable in feline and canine illnesses
- Balancing financials
- Deescalating upset or angry clients
- Excellent customer service
Timeline
Client Care Specialist
Eastern Animal Hospital
05.2021 - Current
Guest Advisor
Petco Animal Supplies Stores Inc.
03.2020 - 04.2021
Dog Groomer
Petco Animal Supplies Stores Inc.
02.2019 - 05.2020
Merchandising Specialist
Petco Animal Supplies Stores Inc.
04.2018 - 04.2019
Associate
AMC Theatres
05.2017 - 04.2018
GED -
The Community College of Baltimore County