Alex V Ruban
Takoma Park,MD
Summary
Seeking a position in a reputed organization to expand my learnings ,knowledge and skills ,while making a significant contribution to the success of the company . PROFESSIONAL SUMMARY:
Certified as an Oracle Database SQL Certified Associate ,1Z0-071 . Customer Service and Cash Handling experience for 11 years . B2C Sales Experience for 11 years .
Overview
16
16
years of professional experience
Work History
Train Operator
WMATA
Greenbelt, MD
10.2023 - Current
- Operated various models of train cars in passenger and non-revenue safely and efficiently according to established protocols.
- Monitored train operations, ensured adherence to safety regulations, and reported any irregularities or problems to ROCC and Supervisors .
- Performed daily pre-trip inspections of equipment, including brakes, lights, horns, couplings and execute rail car troubleshooting skills in yards and mainline and reported any malfunction encountered with vehicle .
- Responded quickly to emergency situations such as medical emergencies or mechanical failures by taking appropriate action in accordance with company policies and procedures.
- Followed strict schedules while operating trains between designated points in an efficient manner.
- Checked signals, rail allignmnets and speed commands before departing from each station stop ensuring compliance with signal rules and regulations.
- Conducted regular announcements throughout the duration of the trip informing passengers of the line, upcoming stops and emergencies.
- Stopped the train at designated locations allowing passengers time to board or disembark safely.
Flex
Amazon
Elkridge, Maryland
11.2021 - 05.2023
- Collect packages from the warehouse fifteen minutes before the route starts .Handle ,organize and secure packages with good care .Accomplish a 100% on time delivery rate within strict time constraints .Verify each delivery against shipping instructions before delivering to customers .Demonstrate exceptional customer service using interpersonal skills to appropriately represent the company
- Bring back the return packages on time to the warehouse
Rideshare Driver
Lyft
Laurel, Maryland
01.2021 - 05.2023
- Kept vehicle clean, polished, and in prime operating condition
- Transported passengers throughout service area with focus on safety, courtesy, and timely transport
- Regulated heating, lighting, and ventilating systems for passenger comfort
- Responded quickly to transport requests and communicated with individuals upon arrival to confirm correct details
- Stayed compliant with governing regulations keeping detailed documentation and following state and local driving rules
- Served customers successfully with fast response times, efficient deliveries and pleasant experiences.
PSE Clerk
USPS
Linthicum Heights, MD
12.2019 - 01.2020
- Sort and organize mails to be delivered, prepare mails to load into the trucks, bundle, label and route mail depending on their destinations and according to the established deadlines, check addresses to make sure they are legible and correct, fix the packages that are damaged and also operate Small package sorting system (SPSS) equipment.
Manager
Cash Depot
Silver Spring, MD
08.2013 - 10.2019
- Ensure quality customer care, large amount of cash handling, bank deposit reconciliation, check cashing with appropriate tools and procedures, help the management to get the back the money for the bad checks by dealing with the legal officials, train the new associates with system, rules and regulations, compliance, financial laws and regulations, knowledgeable of products and maintain the business.
Cashier
7-Eleven
Takoma Park, MD
05.2008 - 10.2013
- Open and close registers, assisting in training the new cashiers, monitoring cash limits, handling multiple transactions, count the money in cash drawers to ensure the amount is correct, maintain good knowledge of store merchandise, responsible for solving customer complaints and providing information regarding products, calculate total payments received and reconcile this with total sales
- Also order merchandise and stocking
Sales Associate
MSLEE Corp
Silver Spring, MD
01.2012 - 07.2013
- Responsible for sales, customer service, cash handling ,inventory taking, assist customers in finding products and provide recommendations, organize inventory with accuracy, reconcile the total monthly sales with the commission amount from the Cricket company, assisted team members when necessary, recommended alternative merchandise display styles to the management which were implemented and resulted in improvement of sales and achieved the monthly goals.
Sales Associate
VAVA Wireless
Silver Spring, MD
09.2011 - 12.2011
- Duties include quality customer service, sales, cash register, maintain inventory, reaching the sales goals and assist the coworkers and the management.
Sales Associate
SBM Group Inc
Silver Spring, MD
06.2010 - 08.2011
- Helped an average of 35 customers per day by responding to enquiries and locating products, achieved the monthly sales goals, maintain accurate and attractive merchandise displays, provide outstanding customer service, maintain cash register, order merchandise and maintain inventory.
Education
High School Diploma -
Salvation Army Higher Secondary School
01.2005
Skills
- Communication
- Teamwork
- Adaptability
- Problem Solving
- Customer Service
- Attention to Detail
- Time Management
WMATA TRAINING - LANDOVER , MD
- Trainee Train Operator ( May 2023 - Sep 2023)
References
References are available on request.
Timeline
Train Operator
WMATA
10.2023 - Current
Flex
Amazon
11.2021 - 05.2023
Rideshare Driver
Lyft
01.2021 - 05.2023
PSE Clerk
USPS
12.2019 - 01.2020
Manager
Cash Depot
08.2013 - 10.2019
Sales Associate
MSLEE Corp
01.2012 - 07.2013
Sales Associate
VAVA Wireless
09.2011 - 12.2011
Sales Associate
SBM Group Inc
06.2010 - 08.2011
Cashier
7-Eleven
05.2008 - 10.2013
High School Diploma -
Salvation Army Higher Secondary School