Shaheed Hylton
Brooklyn,NY
Summary
Dynamic professional with extensive experience as a Train Operator at Mass Transit Authority, excelling in safety compliance and emergency response. Proven analytical skills and exceptional communication abilities enhance operational efficiency. Adept in data analysis and customer service, consistently ensuring client satisfaction in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Train Operator
Mass Transit Authority
Brooklyn, NY
10.2016 - Current
- Ensured safe train operations by adhering to schedules and protocols.
- Conducted pre-trip inspections to verify train readiness and safety compliance.
- Monitored train systems, promptly reporting malfunctions to maintenance teams.
- Communicated service updates and delays to dispatchers via radio.
- Responded to emergencies swiftly, implementing actions according to company policies.
- Supervised compliance with safety regulations throughout train operations.
- Reported irregularities to supervisors for immediate resolution.
- Maintained efficient operation of train cars per established procedures.
School Safety Officer
NYPD
New York, NY
09.2011 - 10.2016
- Arrived punctually at designated time and location, fully prepared for post assignment.
- Regulated workflow processes to enhance operational efficiency.
- Monitored student entrances to maintain order within school premises.
- Conducted perimeter checks for unauthorized individuals and verified student IDs.
- Enforced visitor control procedures by challenging unauthorized visitors.
- Applied minimal force necessary during arrests while adhering to protocols.
- Interpreted and reviewed X-ray machine outputs for security purposes.
Help Desk Analyst (IT)/Field Technician/Administrative Assistant
FAIRWAY MARKET
New York, NY
04.2006 - 09.2011
- Delivered comprehensive Helpdesk support services through phone, email, and online channels.
- Managed inventory for desktops, laptops, and spare parts to maintain availability.
- Supervised desktop support staff, focusing on coverage scheduling and task delegation.
- Operated Helpdesk systems while training programmers on new software applications.
- Collaborated with IT management to refine support strategies and address contextual issues.
- Provided global consulting for desktop application and hardware support.
- Maintained effective communication with departments to resolve support needs.
Education
Bachelors Degree - Mass Communications, Computer Technology
St Johns University
Queens, New YorkSkills
- Analytical skills
- Geographic information systems
- Geo-support system expertise
- Task prioritization
- Welfare management system
- Internal audit process proficiency
- Data analysis (pre- and post-shipped)
- Time management
- CICS knowledge
- TSO experience
- Database management
- Customer service excellence
- Communication skills
- Interpersonal communication
- Advanced PC and Apple skills
- MS Office proficiency
- Keyboarding proficiency
- Data analysis expertise
- Client satisfaction focus
- Stress tolerance in fast-paced environments
- Self-starter mentality
- Coordination skills
- Microsoft Office Suite expertise
- Printer maintenance skills
- Desktop support experience
- Laptop maintenance expertise
- Networking (TCP/IP) knowledge
- Microsoft Windows proficiency
- Internet research skills
- Symantec Ghost expertise
- Active Directory management
- Apple troubleshooting skills
Timeline
Train Operator
Mass Transit Authority
10.2016 - Current
School Safety Officer
NYPD
09.2011 - 10.2016
Help Desk Analyst (IT)/Field Technician/Administrative Assistant
FAIRWAY MARKET
04.2006 - 09.2011
Bachelors Degree - Mass Communications, Computer Technology
St Johns University