Erik Chavez Dominguez
Englewood,CO
Summary
Adept in train operation and emergency management, I significantly enhanced safety protocols and passenger satisfaction at Regional Transportation District. My strong problem-solving abilities and effective communication skills led to a marked improvement in operational efficiency and team collaboration, showcasing my commitment to excellence and results.
Overview
26
26
years of professional experience
Work History
Train Operator
Regional Transportation District
07.2006 - Current
- Provided exceptional customer service, addressing passenger inquiries in a timely and professional manner.
- Coordinated closely with controllers to stay updated on track conditions, delays, or changes in schedules.
- Implemented safety recommendations from regulatory agencies, ensuring compliance with all relevant guidelines and reducing risk of incidents.
- Assisted passengers with special needs, ensuring their comfort and accessibility during travel on the trains.
- Adapted to varying weather conditions by adjusting train operation strategies as needed, prioritizing passenger safety and comfort at all times.
- Operated trains within established speed limits, maintaining a safe environment for both passengers and employees while minimizing delays.
Bus Operator
Regional Transportation District
03.2004 - 07.2006
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Accepted and processed fares.
Operations Assistant
Rancho Guadalupe (Apple Farm)
08.1998 - 01.2001
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Skills
- Safety Protocols Adherence
- Emergency Management
- Mechanical Aptitude
- Electrical systems understanding
- Timetable Management
- Safety rules and regulations
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Punctuality
- Reliability
- Excellent Communication
- Troubleshooting skills
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Safety Protocols
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Mechanical Troubleshooting
- Conflict Resolution
- Quality Control
- Operational procedures
- Time management abilities
- Equipment Maintenance
- Problem-solving aptitude
- Professional Demeanor
- Analytical Skills
Languages
Spanish
Native or Bilingual
Timeline
Train Operator
Regional Transportation District
07.2006 - Current
Bus Operator
Regional Transportation District
03.2004 - 07.2006
Operations Assistant
Rancho Guadalupe (Apple Farm)
08.1998 - 01.2001