Alex B. Valdez III
Glen Ellyn,IL
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Operations Representative
Redbox
01.2023 - 07.2024
- Maintained accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
- Managed high-volume workload under tight deadlines, prioritizing tasks to maintain optimal productivity levels.
- Assisted Machine Support with new scheduling policies/procedures while mentoring them throughout their initial learning phase.
- Increased team productivity, effectively delegating tasks and monitoring progress to ensure timely completion.
CUSTOMER ENGINEER II
NCR
11.2019 - 10.2022
- Troubleshooting, correcting and/or ordering parts needed for data center/retail equipment while on site
- Lead refresh projects installing new registers peripherals
- Reimage SCOs with helpdesk set up for patching
- Utilizing ES mobility ticketing system to document and close out calls
- Using MS outlook/office daily to update inventory and complete expense reports.
FIELD SERVICE REPRESENTATIVE I
REDBOX
06.2017 - 11.2019
- Accountable for receiving products needed to restock movie rentals as needed
- Updating marketing materials at kiosks and using excel for route books
- Replacing or reassembling track bands from the disc picker when there is a disc jam
- And recalibrating picker sensors when kiosks are not acknowledging discs being inserted.
CORPORATE CONCIERGE SUPERVISOR
OAKBROOK CENTER GUEST SERVICES
11.2013 - 12.2017
- Generally provided ultimate guest experience: give directions, gift wrapping, stowing packages, and wheel chair service
- Dispatching with security and engineers to allow a smooth function day to day when providing guests with hotel, restaurant and transportation reservation
- Organizing events that require guest hosts to report to different parts of the center
- As well as creating employee schedules using excel and online services
- Facilitating meetings with employees daily to ensure communication
ART DIRECTOR/ YOUTH PREVENTION SPECIALIST
CORAZON COMMUNITY SERVICES
01.2010 - 12.2014
- My responsibilities included mentoring youth from ages 13-21 and working closely with Cease Fire to promote against drugs and violence
- I also organized meetings, and field trips while creating a weekly curriculum focusing on art and science
- As well as begin clubs for the youth in areas of art, music and dance.
Education
BACHELOR IN FINE ARTS -
ILLINOIS INSTITUTE OF ART AT CHICAGO
07.2010
Skills
- Adaptable and collaborate well with others
- Meticulous and punctual
- Extremely organized
Certification
- Certified weights & measures tech. for Illinois Dept. of Agriculture.
- Top 10% field engineer in the nation for NCR
- NCRU certification for NCR Field Engineer II
Timeline
Service Operations Representative
Redbox
01.2023 - 07.2024
CUSTOMER ENGINEER II
NCR
11.2019 - 10.2022
FIELD SERVICE REPRESENTATIVE I
REDBOX
06.2017 - 11.2019
CORPORATE CONCIERGE SUPERVISOR
OAKBROOK CENTER GUEST SERVICES
11.2013 - 12.2017
ART DIRECTOR/ YOUTH PREVENTION SPECIALIST
CORAZON COMMUNITY SERVICES
01.2010 - 12.2014
BACHELOR IN FINE ARTS -
ILLINOIS INSTITUTE OF ART AT CHICAGO
- Certified weights & measures tech. for Illinois Dept. of Agriculture.
- Top 10% field engineer in the nation for NCR
- NCRU certification for NCR Field Engineer II