Briahna Rebmann
Englewood,FL
Summary
Customer service and operations professional with 10+ years of experience across insurance, claims, mortgage lending, and healthcare. Strong background in customer support, data entry, compliance, documentation, and communication across phone, chat, and email. Experienced in team leadership, training, problem-solving, and managing client relationships in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Service Operations Representative
CXIS Insurance
10.2025 - Current
- Provide customer support by phone, chat, and email, resolving questions and claim-related concerns.
- Coordinated with adjusters, customers, and internal teams to facilitate timely claim handling and improve customer satisfaction.
- Reviewed inspection reports and claim documentation for accuracy and completeness, ensuring all required follow-ups were addressed.
- Assisted adjusters with claim-related requests, documentation, inspection reviews, and service needs to enhance claims processing efficiency.
Licensed Insurance Agent
Progressive
12.2022 - 10.2025
- Assessed customer needs, explained coverage options, and provided appropriate insurance solutions.
- Resolved policy questions while ensuring accurate documentation and adherence to compliance and customer service standards.
- Operated in high-volume environment while safeguarding sensitive customer information.
Mortgage Loan Originator
Rocket Mortgage
10.2021 - 11.2023
- Guided clients through tailored loan options aligned with their financial needs and goals, enhancing customer satisfaction.
- Managed customer documentation and explained loan options while maintaining a high-volume pipeline, ensuring timely processing of applications.
- Collaborated with underwriters to streamline loan approval process, reducing turnaround time for clients.
- Facilitated mortgage applications using proprietary software and customer management systems.
Salon Manager
Zoom Tan
09.2019 - 12.2022
- Managed daily operations and supervised a team of 10, including scheduling, training, inventory, and customer service.
- Managed daily operations of salon and ensured efficient workflow.
- Trained and supervised staff on customer service standards and salon procedures.
- Handled escalated customer concerns and supported retention and operational efficiency.
Certified Medical Assistant
Gulf Coast Medical Group
08.2017 - 09.2019
- Supported physicians in patient care, routine testing, scheduling, documentation, and care coordination to enhance patient experience.
- Administered medications and vaccines per physician instructions.
- Ensured accuracy and confidentiality of patient records to maintain compliance and trust.
- Managed patient records using electronic health record systems.
Salon Associate
Zoom Tan
08.2016 - 08.2017
- Assisted customers with selecting tanning products and services.
- Facilitated customer service, drove product sales, managed inventory, and trained new employees.
- Operated tanning beds and equipment following safety protocols.
- Maintained cleanliness and organization of salon equipment and workstations.
Assistant Manager
Anytime Fitness
01.2015 - 12.2016
- Coordinated facility operations, trained staff, managed scheduling, and resolved member issues.
- Managed staff schedules to ensure adequate coverage throughout operating hours.
- Developed and implemented fitness programs based on member needs and preferences.
- Assisted in daily operations and member service at fitness facility.
Education
High School Diploma -
North Port High School
01-2015
Florida 2-20 Property and Casualty general Lines -
NAIC
CCMA -
National Healthcareer Association
MLO -
NMLS
Skills
- Customer Service
- Claims documentation
- Compliance
- Issue Resolution
- Data management
- Multichannel support
- Onboarding Support
- Team Coordination
- Compliance and regulations awareness
- Workflow optimization
- Microsoft office
- Accuracy and precision
- Property records
Timeline
Service Operations Representative
CXIS Insurance
10.2025 - Current
Licensed Insurance Agent
Progressive
12.2022 - 10.2025
Mortgage Loan Originator
Rocket Mortgage
10.2021 - 11.2023
Salon Manager
Zoom Tan
09.2019 - 12.2022
Certified Medical Assistant
Gulf Coast Medical Group
08.2017 - 09.2019
Salon Associate
Zoom Tan
08.2016 - 08.2017
Assistant Manager
Anytime Fitness
01.2015 - 12.2016
High School Diploma -
North Port High School
Florida 2-20 Property and Casualty general Lines -
NAIC
CCMA -
National Healthcareer Association
MLO -
NMLS