Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Work Availability

Alexx Laster

Augusta,GA
“Always go a little further into the water than you feel you’re capable of being in. Go little bit out of your depth. And when you don’t feel that your feet are quite touching the bottom, you’re just about in the right place to do something exciting”.
David Bowie

Summary

  • Authorized to work in the US for any employer
  • Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
  • Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
  • Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.
  • Punctual individual enthusiastically handling activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift and holidays. Skilled in ambulation assistance and patient transportation.
  • Reliable Customer Service Rep. enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

In-Home Caregiver

Guardian Angels Home Health
2023.01 - 2023.05
    • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
    • Assisted patients with handling daily chores by cleaning personal spaces.
    • Traveled to clients' homes to complete healthcare services and promote continuity of care.
    • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
    • Provided mobility assistance such as walking and regular exercising.
    • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
    • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
    • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
    • Followed nutritional plans to prepare optimal meals.
    • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
    • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.

CNA/Caregiver

Help At Home Homecare
2022.05 - 2022.08
    • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
    • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
    • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
    • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
    • Used mobility devices to transport patients.
    • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
    • Observed and reported unusual symptoms and changes to charge nurse.
    • Assisted residents with bathing and dressing to promote personal hygiene.

Technical Support

Apple
2021.01 - 2021.05
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Managed over 50+ customer calls per day.
  • Used proactive monitoring procedures and tools to identify problem prevention opportunities.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Input customer service orders and tracked orders through to completion.
  • Managed customer system updates, informing clients of installation progress stages.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.

Customer Service Representative

Teleperformance
2020.04 - 2020.10
  • Educated customers on special pricing opportunities and company offerings.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Audited customer account information to identify issues and develop solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Handled more than 100 calls per day to assist customers and dispatch services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed high-volume of inbound and outbound customer calls.

Customer Service Representative

Electrolux
2020.06 - 2020.09
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Customer Service Representative

Convergent
2019.09 - 2019.12
    • Educated customers on special pricing opportunities and company offerings.
    • Documented customer correspondence in CRM to track requests, problems and solutions.
    • Audited customer account information to identify issues and develop solutions.
    • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
    • Asked probing questions to determine service needs and accurately input information into electronic systems.
    • Reviewed account and service histories to identify trends and resolve issues.
    • Consulted with customers regarding needs and addressed concerns.
    • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
    • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
    • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
    • Handled more than 100 calls per day to assist customers and dispatch services.

Volunteer

Sherwood Baptist Church
2018.10 - 2018.11
  • Food Preparation, Serving Food, Cleaning
  • Identified key partnership opportunities and market segments to properly coordinate volunteer efforts.
  • Set up tables and chairs and unloaded necessary equipment to prepare for events.
  • Organized volunteer schedules and duties to maximize productivity.
  • Assisted with facilities maintenance, basic cleaning and trash removal.
  • Processed, organized and conducted inventory of various donated goods.
  • Collaborated with others by contributing time, effort and talent to advance needs or further missions.

Volunteer

American Red Cross
2014.10 - 2014.11
    • Performed wide range of administrative, analytical and support duties and functions relating to various aspects of organization.
    • Answered phone calls and replied to inquiries or directed caller to appropriate personnel.
    • Kept weekly schedule up-to-date in scheduling book and maintained appropriate records according to company procedures.

Education

Bachelor of Science - Psychology

Grand Canyon University, Phoenix, AZ
05.2027

Bachelor of Science - Psychology

Walden University, Minneapolis, MN
05.2027

High School Diploma -

Westside High School, Augusta, GA
06.2018

Skills

  • Communication skills
  • Computer Networking
  • Data Entry
  • Desktop Support
  • Network Support
  • Software Troubleshooting
  • Organizational skills
  • Leadership
  • Computer skills
  • Remote Access Software
  • Mac OS
  • Customer support (4 years)
  • Call center (4 years)
  • Negotiation
  • Clerical skills
  • Apple IOS
  • Windows 10
  • Quick Problem Solver
  • Calm and Level-Headed Under Duress
  • De-escalation Techniques
  • Responding to Difficult Customers
  • Teamwork and Collaboration
  • Service Schedule Coordination
  • Analytical and Methodical

Certification

  • CPR/AED/First Aid/ Certified

Languages

English
Native or Bilingual

Timeline

In-Home Caregiver - Guardian Angels Home Health
2023.01 - 2023.05
CNA/Caregiver - Help At Home Homecare
2022.05 - 2022.08
Technical Support - Apple
2021.01 - 2021.05
Customer Service Representative - Electrolux
2020.06 - 2020.09
Customer Service Representative - Teleperformance
2020.04 - 2020.10
Customer Service Representative - Convergent
2019.09 - 2019.12
Volunteer - Sherwood Baptist Church
2018.10 - 2018.11
Volunteer - American Red Cross
2014.10 - 2014.11
Grand Canyon University - Bachelor of Science, Psychology
Walden University - Bachelor of Science, Psychology
Westside High School - High School Diploma,
  • CPR/AED/First Aid/ Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Alexx Laster