Alexxa Maitia
Sunnyvale,CA
Summary
Driven, adaptable research and project manager with extensive experience in study coordination, data management, and participant engagement within leading technology organizations. Skilled in supporting health and fitness technology projects, including significant contributions to Apple Watch studies, with a proven ability to oversee complex study protocols, conduct detailed participant onboarding and informed consent, and ensure data accuracy. Known for optimizing workflows, managing study timelines, and collaborating cross-functionally to achieve high-quality research outcomes. Strong communicator with a commitment to research ethics, data privacy, and participant experience, dedicated to advancing technology development through impactful, meticulously managed research initiatives.
Overview
10
10
years of professional experience
Work History
Senior IT Desktop Project Manager
Archer Aviation
Santa Clara, CA
06.2024 - Current
- Project Management & Cross-Functional Collaboration: Spearheaded a cross-department initiative to enhance desktop support policies, enforcing compliance and security while fostering collaboration across teams.
- Service Ticket Optimization: Reduced support backlog by 65% (from 850 to 300) in two months as part of a three-person team, improving response times and streamlining workflows.
- Data Entry & Inventory Management: Managed data entry for tracking device inventory, issue logs, and user support requests, ensuring precise, up-to-date records for efficient service delivery.
- E-Waste & Resource Management: Established a partnership with an e-waste provider, ethically disposing of 200+ devices and accessories to improve workspace efficiency and reduce clutter.
- Team Communication: Co-led the quarterly All-hands meetings with 1,200 participants, sharing key updates and aligning team objectives across departments.
- Documentation & Knowledge Management: Developed user manuals and technical documentation, enhancing productivity and user satisfaction by over 30%.
Project Manager
Apple
Cupertino, CA
04.2023 - 05.2024
- Project Lifecycle Management: Designed and implemented Apple’s first external cloud-based render farm, navigating stringent security requirements and ensuring alignment across Product, Design, and Marketing teams.
- Client Relations & Stakeholder Communication: Managed relationships with Amazon Web Services, provided high-quality partner services, and communicated project updates to stakeholders.
- Data Entry & Compliance Reporting: Led data entry efforts for project timelines, security compliance, and hardware provisioning, ensuring accurate documentation for regulatory purposes and audit readiness.
- Knowledge Management: Built and implemented a knowledge management system, reducing data retrieval times by 30%, optimizing workflows and ensuring consistent organizational access to project resources.
- Device Provisioning & IT Support: Led device provisioning for new hires and supported ongoing IT needs, managing a team to ensure rapid, efficient support to a department of 1,500 members.
Program Manager
Google
Sunnyvale, CA
07.2022 - 04.2023
- Protocol Compliance & Progress Tracking: Managed logistics and compliance for experimental technology initiatives, ensuring adherence to timelines, budget, and protocol regulations.
- Data Entry & Tracking Systems: Oversaw data entry for budget tracking, project milestones, and headcount capacity planning, maintaining accuracy across all reporting channels.
- Executive Communication & Coordination: Conducted cross-functional discussions and summarized findings, providing clear analysis and recommendations to executives and cross-functional partners.
Research Study Coordinator - Human Physiology (IC)
Apple
Cupertino, CA
01.2019 - 06.2022
- Apple Watch Health Technology Development: Contributed extensively to Apple Watch studies aimed at advancing health and fitness applications, supporting the design, testing, and refinement of innovative health-related features.
- Participant Recruitment & Engagement: Recruited and managed relationships with over 1,000 study participants, supporting high engagement and retention in longitudinal studies.
- Informed Consent Administration: Conducted daily informed consent processes with participants, sometimes completing up to 20 consents daily, ensuring full understanding of study protocols and adherence to ethical standards.
- Study Coordination & Protocol Development: Collaborated cross-functionally to design SOPs, schedules, and onboarding materials, ensuring smooth study operations and compliance with research protocols.
- Data Entry & Quality Control: Conducted detailed data entry and maintained data accuracy for participant information, study tracking, and protocol compliance across all phases of research.
- Data Quality & Troubleshooting: Conducted data entry troubleshooting, resolving software and hardware issues related to unreleased devices, and managing accurate device imaging and updates.
- Survey Administration & Reporting: Designed and distributed surveys, collated participant feedback, and developed regular reports for principal investigators, sponsors, and review boards.
- Training & Technical Support: Created learning programs and provided technical support, managing participant interactions to ensure compliance and resolve device-related queries in both in-person and remote settings.
Genius Bar Technician
Apple
Carlsbad, CA
03.2015 - 12.2018
- Data Entry for Repair Tracking: Recorded data for all repairs, device diagnostics, and customer satisfaction metrics, ensuring accuracy in service logs and helping identify recurring issues.
- Delivered high-quality technical support at the Genius Bar, achieving a 90% customer satisfaction rate through effective troubleshooting and repair of Apple products.
- Trained new hires in technical support, device troubleshooting, and customer communication, ensuring team readiness and high-quality service delivery.
Education
Bachelor of Science - Business And Management
Pepperdine University
Malibu, CA01-2018
Associate of Arts - Social And Behavioral Sciences
Miracosta College
Oceanside, CA01-2014
Skills
- Project Management
- Technical Support
- Compliance Monitoring
- Document Management
- Workforce training
- Database data entry
- High attention to detail
- Research Coordination
- Project lifecycle management
- iWork
- Atlassian suite
- Excellent time management skills
Timeline
Senior IT Desktop Project Manager
Archer Aviation
06.2024 - Current
Project Manager
Apple
04.2023 - 05.2024
Program Manager
Google
07.2022 - 04.2023
Research Study Coordinator - Human Physiology (IC)
Apple
01.2019 - 06.2022
Genius Bar Technician
Apple
03.2015 - 12.2018
Bachelor of Science - Business And Management
Pepperdine University
Associate of Arts - Social And Behavioral Sciences
Miracosta College