Alexxus Cherry
Summary
Proactive Work From Home Agent and Certified Nursing Assistant with extensive experience in insurance supervision and home health care. Skilled in policy renewals, customer service, and patient care, with strong computer and time management skills. Bringing a commitment to excellence, client relationship building, and continuous professional development.
Overview
6
6
years of professional experience
Work History
Work From Home Agent
Amazon
02.2021 - 04.2024
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
Insurance Agent/Supervisor
LYNXS
03.2018 - 03.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high level of industry knowledge through continuous professional development, ensuring advice was always accurate and relevant.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Work From Home Agent
CCS Medical
02.2021 - 05.2022
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Certified Nursing Assistant/Home Health Aide
Comfort Keepers Home Care
11.2019 - 04.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
High School Diploma -
Pivot Charter School
Fort Myers, FL07.2017
Skills
- Phone Etiquette
- Goal-Oriented
- CRM Knowledge
- Appointment Scheduling
- Customer Service
- Computer Skills
- Understanding Customer Needs
- CPR and BLS certification
- Microsoft Office
- HIPAA Compliance
- Patient Care
Timeline
Work From Home Agent
Amazon
02.2021 - 04.2024
Work From Home Agent
CCS Medical
02.2021 - 05.2022
Certified Nursing Assistant/Home Health Aide
Comfort Keepers Home Care
11.2019 - 04.2022
Insurance Agent/Supervisor
LYNXS
03.2018 - 03.2023
High School Diploma -
Pivot Charter School