Antineisha Brown
McDonough,GA
Summary
Adept at balancing workloads and excelling in customer service, I leveraged my typing speed and problem-solving skills at TTEC and Walgreens to enhance customer satisfaction and streamline pharmacy operations. My proficiency in CRM systems and exceptional phone etiquette have consistently improved operational efficiency and customer engagement.
Overview
3
3
years of professional experience
Work History
Work From Home Agent
TTEC
01.2024 - Current
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Pharmacy Technician
Walgreens
11.2021 - 11.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Education
North Side High School
Warner Robins Skills
- Typing Speed
- Phone Etiquette
- Goal-Oriented
- CRM Knowledge
- Appointment Scheduling
- Record preparation
- Customer Service
- Computer Skills
- Understanding Customer Needs
Timeline
Work From Home Agent
TTEC
01.2024 - Current
Pharmacy Technician
Walgreens
11.2021 - 11.2023
North Side High School