Alexyia Hernandez
San Diego,CA
Overview
6
6
years of professional experience
Work History
Barista/Certified Barista Trainer
Starbucks
Davis, California
11.2022 - Current
- Train and coach new partners on procedures, service standards, safety requirements, and point-of-sale systems, reinforcing consistent policy application.
- Provide customer service by identifying individual needs, answering questions, explaining available options, and escalating concerns when additional assistance is required.
- Coordinated with supervisors and partners to manage orders, adapt to changing priorities, and deliver efficient service in a high-volume, fast-paced environment.
- Communicate policy, product, and promotional updates clearly to partners and customers to support consistent understanding and execution.
fit expert
Road Runner Sports
San Diego, California
09.2021 - 05.2022
- Guided customers through fit consultations, translating technical product details into tailored recommendations that enhanced customer satisfaction.
- Managed multiple appointments while ensuring accurate documentation, inventory coordination, and timely issue resolution.
- Monitored personal and store sales results to identify performance trends and adjust service approaches to meet established goals.
Supervisor
Finish Line
National City, California
11.2020 - 10.2021
- Led daily shift operations by assigning responsibilities, prioritizing workloads, monitoring performance, and ensuring completion of operational goals.
- Trained and coached associates, providing feedback and reinforcing company policies to enhance team understanding and compliance.
- Verified employee hours and identified timekeeping discrepancies for payroll, ensuring accurate compensation and timely corrections.
Education
Bachelor of Arts - Psychology
University of California, Davis
Davis, CA06-2026
Skills
- Customer service
- Team building
- Employee training
- Problem solving
- Time management
- Process improvement
Timeline
Barista/Certified Barista Trainer
Starbucks
11.2022 - Current
fit expert
Road Runner Sports
09.2021 - 05.2022
Supervisor
Finish Line
11.2020 - 10.2021
Bachelor of Arts - Psychology
University of California, Davis