Maria Kelley
Huntsville
Summary
High-energy, customer-centric professional with experience in high-volume environments, ensuring order accuracy and food safety compliance. Expertise in onboarding and coaching new team members, enhancing operational efficiency and customer satisfaction. Committed to fostering a collaborative team atmosphere while delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Starbucks Certified Barista Trainer - Barista
Starbucks Coffee Company
06.2023 - Current
- High-energy, customer-centric professional with 3 years of experience as a Starbucks Barista. Proven ability to thrive in high-volume, fast-paced environments while maintaining precise order accuracy and strict food safety compliance. Adept at managing point-of-sale cash operations, memorizing over 100 beverage recipes, and resolving customer conflicts with diplomacy. Seeking to leverage exceptional multitasking and interpersonal skills to contribute to a dynamic team.
- Led onboarding and side-by-side training of 10+ new partners, shortening their time-to-autonomy through structured coaching.
- Mastered and taught the standard Starbucks sequencing method, boosting peak-hour beverage routine efficiency for all daily shifts.
- Evaluated trainee progress with official learning blocks, delivering real-time feedback to maintain 100% compliance with beverage quality and safety standards.
- Conducted refresher training sessions for existing staff on new seasonal recipes and upgraded POS systems, fostering a culture of continuous learning.
Store Lead - Barista
Flint River Coffee Company
07.2021 - 08.2022
- Demonstrated expertise in various coffees and teas, customized service based on customer preferences and ensured order accuracy.
- Greeted customers and provided tailored recommendations while maintaining a positive and cheerful demeanor to enhance customer experience.
- Receiving and processing payments with cash and credit, totaling daily sales purchases and balancing the cash drawer.
Education
Highschool -
Buckhorn Highschool
Huntsville, AL01-2020
Some College (No Degree) -
Calhoun Community College
Huntsville, ALSome College (No Degree) -
University of North Alabama
Florence, ALSkills
- Coffee Brewing Techniques
- SOP development
- Quality Assurance
- Routine Calibration
- Onboarding & Integration
- Performance Evaluation
- Coaching techniques
- Customer Service
- Patience & Encouragement
Skills Activities
Onboarding & Integration, Performance Evaluation, Visual & Verbal Coaching, Patience & Encouragement, Starbucks Barista Basics Curriculum, Standard Operating Procedures, Quality Assurance, Routine Calibration
Timeline
Starbucks Certified Barista Trainer - Barista
Starbucks Coffee Company
06.2023 - Current
Store Lead - Barista
Flint River Coffee Company
07.2021 - 08.2022
Highschool -
Buckhorn Highschool
Some College (No Degree) -
Calhoun Community College
Some College (No Degree) -
University of North Alabama