Alexyis Balsavich
Worcester,MA
Summary
Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies and coaching individuals to success. Skilled in building crossfunctional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, crating effective presentations, and developing opportunities that further establish organizational goals.
Overview
4
4
years of professional experience
Work History
Residential Counselor
Grafton Job Corps
04.2023 - 08.2024
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Implemented behavior modification techniques designed to promote positive change in residents'' lives.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Served as a liaison between families or guardians of clients when necessary; providing updates about clients' progress or addressing any concerns they may have.
- Organized weekly house meetings that facilitated open communication between staff members and encouraged constructive feedback from all parties involved.
Transport Driver
CCR Transportation
10.2022 - 02.2023
- Operated with safety and skill to avoid accidents and delays.
- Maintained high customer satisfaction by working quickly and accurately.
- Maintained a clean driving record, adhering to all traffic laws and safety regulations.
- Contributed to the company''s reputation as a reliable transporter, consistently meeting or exceeding performance expectations.
- Inspected vehicles before and after trips to verify safe and reliable operation.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Boosted customer satisfaction through timely communication and addressing concerns promptly.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Updated daily logs and customer paperwork with relevant details.
Waitress
Applebee's Grill + Bar
03.2022 - 10.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Shelter Advocate
Our Fathers House
02.2020 - 06.2021
- Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
- Tracked client progress using data management systems and evaluated program effectiveness based on measurable outcomes.
- Advocated on behalf of clients to secure needed services, working collaboratively with partnering agencies and overcoming systemic barriers.
- Assisted in the facilitation of support groups, providing a safe environment for clients to share their experiences and build connections with peers.
- Supported clients in navigating complex systems such as public assistance programs, housing applications, legal proceedings, or medical appointments.
- Improved client well-being by conducting comprehensive assessments and developing individualized service plans.
- Monitored compliance requirements associated with federal/state grants and ensured timely submission of required reports.
- Coordinated volunteer efforts fostering positive relationships between volunteers and staff while enhancing overall efficiency and effectiveness.
- Facilitated conflict resolution within the shelter environment using effective mediation techniques when disputes arose among residents.
- Educated clients on their rights and options related to housing, employment, legal matters, and healthcare services.
- Assisted clients in obtaining necessary documentation for housing applications, increasing their chances of securing stable living situations.
Education
High School Diploma -
South High Community School
Worcester, MA06-2018
Skills
- Residential treatment programs
- Residential treatment plans
- EMR software updates
- Trauma-informed counseling
- HIPAA protocols
- Residential care
- Counseling and coaching
- Problem-solving abilities
- Multitasking
- Reliability
Timeline
Residential Counselor
Grafton Job Corps
04.2023 - 08.2024
Transport Driver
CCR Transportation
10.2022 - 02.2023
Waitress
Applebee's Grill + Bar
03.2022 - 10.2022
Shelter Advocate
Our Fathers House
02.2020 - 06.2021
High School Diploma -
South High Community School
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