ALEXYN FIGUEROA
Wenonah,NJ
Summary
Skilled in Microsoft Excel and professional communication, I excel in transforming challenges into solutions and fostering positive relationships. My approach has consistently improved operational efficiency and customer service standards. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Lineage Property LLC
Philadelphia, PA
12.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Enhanced tenant satisfaction with prompt resolution of maintenance requests and clear communication.
- Maintained strong relationships with tenants, addressing inquiries promptly and professionally to foster a positive community atmosphere.
- Facilitated compliance with local regulations by maintaining up-to-date knowledge on landlord-tenant laws, ensuring all policies were aligned accordingly.
- Assisted in the development of annual budgets, tracking expenses to ensure cost-effective operations without compromising service quality.
- Supported seamless tenant move-ins and move-outs by efficiently preparing paperwork, conducting walkthroughs, and addressing concerns.
- Ensured property safety by coordinating routine inspections, working closely with security personnel to address potential risks proactively.
- Collaborated with property managers to maintain high occupancy rates through targeted advertising campaigns and open house events.
- Enhanced reporting capabilities with the implementation of an organized digital filing system for easy access to essential documents.
- Maintained efficient office operations by handling errands and administrative functions.
Sales and Support Generalist
Victoria's Secret PINK
Deptford, NJ / Cherry Hill, NJ
05.2018 - 12.2022
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Kept work areas clean and neat to promote efficient operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Medical Receptionist
Reliance Medical Group
Camden, NJ
06.2018 - 03.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
Business Analyst
VSO/IBM Company
New York, NY
02.2021 - 06.2021
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions
- Analyze individual cases and provide consultation to clients, to maintain unemployment cost control.
- Consult and maintain several client accounts, who may require special procedures and attention.
- Responding to shifting business needs and priorities in a systematic and effective way.
- Documented business processes and analyzed procedure of calls with clients within Microsoft excel.
- Reviewed files, records, and other documents to obtain business information and key data informing responses to development requests.
- Ability to sufficiently escalate issues that were encountered.
- Greeted clients with cheerful and helpful nature to ensure satisfactory results and build customer relations.
Education
High School Diploma -
Deptford Township High School
Deptford, NJ06.2018
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Scheduling
- Documentation and Recordkeeping
- Professional Communication
- Critical Thinking
Accolades
Child Care [Infants to 8 years old]
Camden, NJ 2015-2019
Thanksgiving Food/Clothing Drive
Camden, NJ 2016-Present
Back to School Drive
Camden, NJ 2017-Present
References
Rayza Peralta
(856) 979-9615
rayzaperz@reliance.com
Natalie Nunez
(267) 844-5908
Timeline
Administrative Assistant
Lineage Property LLC
12.2023 - Current
Business Analyst
VSO/IBM Company
02.2021 - 06.2021
Medical Receptionist
Reliance Medical Group
06.2018 - 03.2022
Sales and Support Generalist
Victoria's Secret PINK
05.2018 - 12.2022
High School Diploma -
Deptford Township High School