Alexyonna McCracken
Marietta
Summary
Dynamic manager with proven success at Wash Rite Unlimited Express Car Wash, excelling in customer service and team leadership. Skilled in conflict resolution and relationship building, I effectively cross-trained staff to enhance performance and engagement. Committed to maintaining high standards in customer interactions and operational efficiency.
Overview
5
5
years of professional experience
Work History
Manager
Wash Rite Unlimited Express Car Wash
Marietta, OH
05.2022 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cashier
Walmart
Marietta, OH
11.2020 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Washington County Career Center
Marietta, OHSkills
- Customer service
- Customer relationship management (CRM)
- Clear communication
- Team leadership
- Time management
- Task delegation
Timeline
Manager
Wash Rite Unlimited Express Car Wash
05.2022 - Current
Cashier
Walmart
11.2020 - 01.2022
High School Diploma -
Washington County Career Center