Alexys Ponce

• Coordinated casework priorities to maintain timely resolution of high-volume examinations.
• Recommended process improvements to strengthen accuracy, consistency, and workflow efficiency.
• Collaborated with team members to enhance overall efficiency and effectiveness within the department.
• Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
• Prevented revenue loss by diligently investigating potential fraud cases and taking appropriate actions when necessary.
• Resolved account discrepancies using case history research.
• Interpreted tax regulations to determine proper adjustments, credits, and liabilities.

• Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
• Collaborated with teachers to support individualized learning plans and classroom expectations
• Documented session notes and student performance to maintain accurate instructional records
• Built student confidence by providing clear feedback, encouragement, and structured academic guidance
• Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
• Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.

I have obtained my Bachelor of Science degree in the field of Communicative Disorders and Deaf Studies at California State University, Fresno.

I have obtained my Associate's degree in Psychology with the highest honors in the Leon S. Peters Honors Program.