Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexzandra Pacheco

Layton,UT

Summary

Dynamic and results-driven professional with extensive experience at FedEx as a Package Handler Trainer. Proven ability in warehouse navigation and crew management, enhancing employee retention through tailored training programs. Recognized for fostering a supportive environment and implementing safety protocols, leading to improved operational efficiency and team performance.

Overview

6
6
years of professional experience

Work History

Package Handler Trainer

Fedex
08.2024 - Current
  • Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
  • Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
  • Collaborated with management to address specific skill gaps and tailor training programs accordingly.
  • Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
  • Evaluated employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.
  • Provided ongoing support and guidance to fellow trainers as needed, sharing insights gained through experience in order to enhance overall training quality across the department.
  • Strengthened communication skills among team members through targeted group activities and exercises during training sessions.
  • Developed customized training materials for different learning styles, accommodating individual needs and preferences.

Crew Team Member

The Habit Burger Grill
05.2024 - 11.2024
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Operated register to process payments and collect cash payment for order totals.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Greeted customers at drive-thru and took food orders.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Resolved customer complaints quickly and professionally, ensuring repeat patronage.
  • Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
  • Increased overall efficiency by promptly restocking supplies as required during shifts.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
  • Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
  • Assisted other team members to achieve goals.

Manager

McDonald's
06.2022 - 05.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Restaurant Hostess

Applebee's Grill + Bar
06.2022 - 12.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

Warehouse Unloader

Walmart
04.2021 - 06.2022
  • Utilized equipment such as pallet jacks and forklifts, ensuring safe and efficient material handling during the unloading process.
  • Effectively prioritized tasks, managing multiple shipments simultaneously while maintaining an organized workspace.
  • Participated in regular warehouse clean-up efforts, ensuring a tidy and hazard-free work area conducive to efficient operations.
  • Complied with company policies when disposing of packaging materials, promoting environmentally responsible practices within the facility.

Crew Member

Jamba Juice
04.2020 - 08.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Retail Sales Associate

The Children's Place
10.2019 - 08.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

Dental - Dental Assistant

Davis Technology
Kaysville, UT

High School Diploma -

Northridge High School
Layton, UT
05.2020

Skills

  • Warehouse navigation
  • Pallet jack operation
  • Loading and unloading
  • Order picking
  • Safety awareness
  • Label reading
  • Supply management
  • Warehouse safety
  • Barcode scanners
  • Product Inspections
  • Material handling
  • Food safety regulations
  • Quality inspection
  • Safety protocols
  • Quality control
  • Crew management

Timeline

Package Handler Trainer

Fedex
08.2024 - Current

Crew Team Member

The Habit Burger Grill
05.2024 - 11.2024

Manager

McDonald's
06.2022 - 05.2024

Restaurant Hostess

Applebee's Grill + Bar
06.2022 - 12.2022

Warehouse Unloader

Walmart
04.2021 - 06.2022

Crew Member

Jamba Juice
04.2020 - 08.2020

Retail Sales Associate

The Children's Place
10.2019 - 08.2020

Dental - Dental Assistant

Davis Technology

High School Diploma -

Northridge High School

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Alexzandra Pacheco