ALEY STEPHEN
Summary
Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient management. Knowledgeable about providing exceptional customer service and multitasking, while handling busy environments. Dedicated to creating a welcoming atmosphere and enhancing overall guest satisfaction.
Overview
2
2
years of professional experience
Work History
Guest Experience Host
Peppa Pig World Of Play
05.2023 - Current
- Anticipated guest needs proactively, offering assistance before being asked to ensure exceptional hospitality experiences.
- Trained new team members in customer service best practices, elevating overall guest experience quality.
- Processed payments accurately and securely while adhering to industry-standard protocols.
- Enhanced guest satisfaction by providing personalized and attentive service.
- Enforced company policies while maintaining a cheerful, supportive approach to guests.
- Greeted guests and answered general questions about park and attractions.
Childcare / Babysitting
Community
08.2022 - Current
- Responded quickly to meet the children's (ages 1-13) needs and resolve problems
- Work well with children at Peppa Pig World Of Play while maintaining a professional atmosphere.
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues
- Developed age-appropriate activities to engage children and foster learning
- Read stories and sang songs to children
- Instructed children in health and personal habits and toileting
- Utilized games, toys, and books to develop and improve cognitive skills and physical abilities
- Encouraged children to be independent and think creatively
- Administered medication and minor first aid to sick and injured children
- Assisted in preparing food and serving meals and refreshments to children
- Cared for children of varying ages in a home setting
- Maintained safe play environment by carefully monitoring children
- Organized and stored toys and materials to ensure order in activity areas
Hostess
Chicken N Pickle
12.2022 - 04.2023
- Monitored restaurant activity and greeted guests, answered calls, and distributed rental items
- Escorted guests to open seating options in bar, inside and patio areas
- Engaged with guests to maximize satisfaction with food and service
- Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Helped FOH team members, maintaining positive working relationships
- Informed guests of food and drink specials, fostering smooth handoff to service staff
- Answered phone calls to take reservations and address guest questions and concerns
- Closed out podium at end of shift and maintained order and organization
- Presented positive first impression of establishment's high standards by delivering exceptional service
Education
Dual Credit Associate of Arts -
GCISD Collegiate Academy At TCC North East
Hurst, TX06.2025
Skills
- Strong empathy
- Exceptional communication
- Cross-cultural sensitivity
- Guest experiences
- Guest Relations
Timeline
Guest Experience Host
Peppa Pig World Of Play
05.2023 - Current
Hostess
Chicken N Pickle
12.2022 - 04.2023
Childcare / Babysitting
Community
08.2022 - Current
Dual Credit Associate of Arts -
GCISD Collegiate Academy At TCC North East
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