Aleya Felton
Memphis,TN
Summary
Experienced in providing exceptional patient care and performing clinical procedures in a fast-paced healthcare environment. Leveraging clinical and administrative skills to optimize efficiency and ensure patient satisfaction. Proficient in phlebotomy and EKG techniques, utilizing these skills to enhance the patient experience and streamline processes. Possesses a comprehensive understanding of medical terminology and healthcare protocols, ensuring adherence to high standards of care and compliance.
Overview
8
8
years of professional experience
Work History
Certified Medical Assistant
Beloved Medical Clinic
09.2022 - 12.2023
- Applied aseptic techniques to prepare examination rooms for patient use.
- Handled patient triage to determine urgency of care needs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Operated electronic health record software to input patient data accurately.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Performed venipuncture and other phlebotomy techniques for laboratory testing.
- Operated EKG machines to capture detailed heart activity records and assisted in interpreting results for patient assessments.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
- Administer injections and immuinzations
Patient Engagement Representative
University Clinical Health
05.2021 - 07.2022
- Conducts an initial health risk and needs assessment
- Schedule appointments to fill insurance gaps of care and wellness visits
- Enroll and schedule patients in care coordination programs and schedule behavioral health appointments
- Effectively, comprehensively utilizes the electronic medical record (EMR) entering patient demographic data and documentation of every patient encounter
- Conduct reminder calls to ensure patients are available for appointments
- Assist patients with social determinants, such as, housing, food resources, medication assistance
- Assists with plan of care activities
- Serves as a resource and provides direction to patients
- Guides patients toward maintenance of contact on a regular basis to interdisciplinary care team members
- Performing administrative and clerical duties, such as filing paperwork, when necessary
- Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member
- Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved
- Assist with the patient's transportation needs
- Maintains strict confidentiality of client, company and personnel information
Laboratory Technician; Limited X-Ray Technician
Desoto Family Medical Center
03.2018 - 11.2020
- Perform Phlebotomy on patients of all ages
- Perform technical laboratory functions including chemistry, hematology, and urinalysis
- Perform microscopic analysis on KOH, wet preps, urinalysis
- Report test results following clinic protocols alerting providers and/or nurses about abnormal results
- Ensure quality control in collecting specimens, ensure appropriate sampling and maintain accurate record keeping
- Maintain laboratory equipment and supplies
- Set up, maintain, calibrate, clean, and test sterility of medical laboratory equipment
- Comply with all laboratory policies and OSHA regulations related to safety, cleanliness and infection control
- Prepares patient for radiological procedure by positioning patient; adjusting immobilization devices; moving equipment into specified position; adjusting equipment controls to set exposure factors
- Minimizes radiation to patient and staff by practicing radiation protection techniques, using beam restrictive devices, patient shielding, and knowledge of exposure factors
Medical Assistant
Prime Urgent Medical Clinic
03.2017 - 03.2018
- Patient Triage, Phlebotomy, injections and labs
- Perform Urinalysis and EKG
- Assist Physician in examining patients
- X-ray chest, lower and upper extremities, T-spine, L-spine, C- spine, KUBs, and shoulders procedures
- Maintain medical records of patients
- Maintain and stock the equipment in patient rooms
- PACS knowledgeable
- Scheduling appointments for patients and assisting with telephone encounters
Limited LRT Externship
Prime Urgent Medical Clinic
01.2017 - 03.2017
- Patient Triage, Phlebotomy, injections and labs
- Perform Urinalysis and EKG
- Assist Physician in examining patients
- X-ray chest, lower and upper extremities, T-spine, L-spine, C- spine, KUBs, and shoulders procedures
- Maintain medical records of patients
- Maintain and stock the equipment in patient rooms
- PACS knowledgeable
- Scheduling appointments for patients and assisting with telephone encounters
Medical Assistant Externship
Regional One Health
03.2016 - 06.2016
- Perform Triage on new patients
- Answer multi line phones
- Assist patients with using the restroom(BedPan or Bedside toilet)
- Get patient test results and chart the proper information
- Clean and stock patient’s rooms as soon as they are discharged
- Assist RNs and physicians in examining patients
Education
Associate of Occupational Studies - Medical Assistant with Limited Radiography Technology
Vatterott Career College
Memphis, TN03.2017
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Medication administration
- Clinical documentation
- Electronic health records
- Patient care
- Venipuncture expertise
- Immunization administration
- Multitasking and organization
- Positive attitude
Timeline
Certified Medical Assistant
Beloved Medical Clinic
09.2022 - 12.2023
Patient Engagement Representative
University Clinical Health
05.2021 - 07.2022
Laboratory Technician; Limited X-Ray Technician
Desoto Family Medical Center
03.2018 - 11.2020
Medical Assistant
Prime Urgent Medical Clinic
03.2017 - 03.2018
Limited LRT Externship
Prime Urgent Medical Clinic
01.2017 - 03.2017
Medical Assistant Externship
Regional One Health
03.2016 - 06.2016
Associate of Occupational Studies - Medical Assistant with Limited Radiography Technology
Vatterott Career College
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