Aleyah Fuller

• Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
• Managed patient check-in processes, enhancing workflow efficiency and accuracy.
• Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
• Coordinated communication between physicians, medical departments, and hospitals by paging doctors and relaying time-sensitive information.
• Handled multiple priorities while maintaining professionalism, accuracy, confidentiality, and excellent customer service

Guided members through enrollment process for dental and health insurance, ensuring understanding of benefits. Documented member complaints and conversations to track issues and improve service response. Assist in identifying medical facilities in the selected parish. Provided information on local resources to enhance member access to healthcare services.

Handled high-volume inbound calls, addressing customer inquiries and concerns efficiently.

Utilized CRM software to document interactions, ensuring accurate record-keeping and follow-up.

Collaborated with team members to streamline call center processes, enhancing overall service delivery.

Provided remote support for customer inquiries regarding lost or damaged devices, resolving issues while maintaining high customer service standards. Responsible for the sale of connected home products and other offerings to customers. Engaged with customers to understand their technology and sell protection/tech support solutions. Prepare daily paperwork for network connection resolution.

• Organized various themed parties, with coordinated decorations, menus, and activities.
• Resolved conflict to maintain fun, positive, and safe event environments
• Directed guests to correct areas for eating, dancing, and other services.
• Adhered to strict party schedule to avoid overbooking or delay of parties.
• Completed party checklist to confirm each party received contracted elements of party package.

• Organized racks and shelves to enhance store visual appeal and attract customer interest in specific merchandise
• Helped customers locate products and checked store system for merchandise at other sites
• Prepared merchandise for sales floor by pricing or tagging
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.

• Met needs of customer special requests to promote party experiences and build loyal clientele.
• Arranged tables and seating to comfortably seat party guests.
• Cheerfully briefed customers on facility rules, amenities, and party policies
• Supervised children's activities, maintaining happiness, safety and well-being.
• Decorated and set tables in accordance with party themes and age groups.
• Planned parties according to customer specifications.