Aleyda Gaitan Quintanilla
Austin,TX
Summary
I am a hard-working person with the ability to learn quickly in a new place, I like to be organized and know how to deal with people in some type of conflict or bad situation that is happening, because I know that the best thing for the client is to have very good attention, I like to listen to people first, so I can know what is best for them. I also listen to my older superiors. I know how to train a new worker, show them in detail everything they have to do in detail, some type of help that the workers do not know how to solve, I help them. I know how to place workers in the positions that are suitable for them, it is just looking at how they act, character, their responsibilities, and how they work, I can realize what is best for them. I have taken my cooking certification and being their leader I can help them as well, supervise the preparation and cooking of food, ensure that hygiene, nutrition and diet standards are met and that portion sizes are adequate.
Overview
2
2
years of professional experience
Work History
On-Call Banquet Server
Courtyard by Marriott
02.2024 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
FOH Team Member
Kalahari Resort
06.2023 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Taking orders and serving food to customers
Leader
Kalahari Resorts & Conventions
06.2023 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on BOH and FOH, also assigned duties.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- handle any situation or bad conflict.
- BOH knowing how to Comply with health regulations, Controlling food quality.
Curbside Shopper
H-E-B
10.2024 - 02.2025
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
Education
High School Diploma -
Austin Achieve High School
7424 E Hwy 290 Building 1, Austin, TX 7872306.2024
Skills
- Cashier
- Banquet served
- Employee Trainer
- Leadership from FOH and BOH
- Problem solving
- Team Work
- Talking with people
- Active Listening
Timeline
Curbside Shopper
H-E-B
10.2024 - 02.2025
On-Call Banquet Server
Courtyard by Marriott
02.2024 - Current
FOH Team Member
Kalahari Resort
06.2023 - Current
Leader
Kalahari Resorts & Conventions
06.2023 - Current
High School Diploma -
Austin Achieve High School
Similar Profiles
Jenina DayaoJenina Dayao
Hotel Night Auditor at Marriott International, Inc. Courtyard by MarriottHotel Night Auditor at Marriott International, Inc. Courtyard by Marriott
James F. BrockingtonJames F. Brockington
Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.
Jorge TaboraJorge Tabora
Night Auditor at Courtyard by MarriottNight Auditor at Courtyard by Marriott