Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Aleyda Gallardo

Dallas,TEXAS

Summary

Dynamic and dedicated waitress trainee at Miznon, adept at enhancing customer satisfaction through exceptional service and effective complaint handling. Demonstrated strong multitasking abilities and attention to detail while managing high-pressure situations. Proficient in POS system operations, ensuring accurate order processing and cash handling, contributing to repeat business and positive dining experiences.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Waitress Trainee

Miznon
05.2024 - 10.2025
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Actively listened customer feedback suggestions implemented improvements response their comments.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

N/A - N/A

Skyline High School
Dallas, TX

Skills

  • Cleanliness
  • Table setting
  • Order taking
  • Handling complaints
  • Cash handling
  • Customer service
  • Attention to detail
  • Team collaboration
  • Verbal and written communication
  • Basic math
  • Beverage service
  • Food running
  • Guest seating
  • Supply restocking
  • Table bussing
  • Point of sale (POS) system operations
  • Server training

Certification

  • Food handlers License
  • Texas Alcoholic Beverage Certification

Languages

Spanish
Native or Bilingual

Timeline

Waitress Trainee

Miznon
05.2024 - 10.2025

N/A - N/A

Skyline High School

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Aleyda Gallardo