Summary
Overview
Work History
Education
Skills
Timeline
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Alfadromia Kelly

Memphis,TN

Summary

Dynamic Customer Service Representative with a proven track record at Pfizer, adept at resolving complex inquiries and enhancing customer satisfaction. Skilled in active listening and critical thinking, I effectively collaborated with cross-functional teams to drive solutions, while maintaining precise records to support operational efficiency. Proficient in Microsoft Excel for data management.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Pfizer
Memphis, TN
03.2024 - 06.2025
  • Resolved customer inquiries and issues through multiple communication channels, ensuring satisfaction and retention.
  • Assisted in troubleshooting product-related concerns, enhancing overall customer experience.
  • Maintained accurate records of customer interactions to support team efficiency and reporting requirements.
  • Collaborated with cross-functional teams to address complex customer needs, driving solutions effectively.

Education

High School Diploma -

Frayser High School
Memphis, TN
05.2016

Skills

Customer service

Active listening

Critical thinking

Data entry

Problem resolution

Microsoft Excel

Timeline

Customer Service Representative

Pfizer
03.2024 - 06.2025

High School Diploma -

Frayser High School
Alfadromia Kelly