Summary
Work History
Timeline
Generic

Alfie Shaver

Jackson,MS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Healthcare Customer Service Representative

Ettain Group
12.2021 - Current
  • Enter order information into the system
  • Reach out to members to verify order information
  • Assist members with placing orders for OTC products and healthy foods
  • Assist members with account updates and card and catalog replacements
  • Assist members with order issues, complaints and grievances.

Customer Service Representative

STARTEK, Rescue
05.2021 - 11.2021
  • Assist callers with locating vaccination sites
  • Assist callers with scheduling vaccination appointments
  • Search

Amazon
04.2020 - 11.2020
  • Assist customer with escalated issues
  • Ask probing questions to determine the issue and the correct procedure to correct issue
  • Make follow up calls to customers until issue is resolved.

Insurance Customer Service Representative

NTT DATA Services
Bowling Green, KY
09.2018 - 03.2020
  • Assist customers with enrolling in health and dental coverage
  • Assist members with billing and payment inquires
  • Assist members with updating account information
  • Assist members with logging in and maintaining online accounts

MEMBER ACCOUNT SPECIALIST

ACTIVE NETWORK
04.2013 - 09.2018
  • Process updated to members account
  • Cancel and renew account status
  • Process payments and refunds when required
  • Assist members with placing and canceling orders

HUMAN RESOURCE AUDITOR/CASE ANALYST

STAFFING GROUP
07.2011 - 04.2012
  • Auditing human resource files, checking for correct hire and term dates
  • Checking the accuracy of the date of birth, social security numbers and correct spelling of the employee's name
  • Processing request from attorneys, and insurance carries for authorization on beneficiary's account
  • Process correspondence that stated Medicare payment amount owed
  • Enter new claim dates and settlement amounts into Medicare's systems

CUSTOMER SERVICE PROFESSIONAL

UNITED HEALTHCARE
09.2009 - 08.2010
  • Answer calls from providers and members, as well as proactive outbound program
  • Resolve basic types of customer service calls including benefit eligibility authorizations and member material requests
  • Resolve complex customer service inquires including claim status, claim explanation, claim adjustments and schedule eligibility appointments

Timeline

Healthcare Customer Service Representative

Ettain Group
12.2021 - Current

Customer Service Representative

STARTEK, Rescue
05.2021 - 11.2021

Amazon
04.2020 - 11.2020

Insurance Customer Service Representative

NTT DATA Services
09.2018 - 03.2020

MEMBER ACCOUNT SPECIALIST

ACTIVE NETWORK
04.2013 - 09.2018

HUMAN RESOURCE AUDITOR/CASE ANALYST

STAFFING GROUP
07.2011 - 04.2012

CUSTOMER SERVICE PROFESSIONAL

UNITED HEALTHCARE
09.2009 - 08.2010

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Alfie Shaver