Susan Skinner
Mabank,TX
Summary
Compassionate professional with a strong background in healthcare customer service and home caregiving. Skilled in maintaining confidentiality and accurate record-keeping, ready to leverage expertise to improve patient experiences and uphold regulatory standards.
Overview
13
13
years of professional experience
Work History
Healthcare Customer Service Representative
Several Employers
03.2021 - 04.2023
- Documented patient interactions in electronic health record .Resolved customer concerns efficiently, enhancing overall patient satisfaction.
- Maintained confidentiality of sensitive patient information in compliance with regulations.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Home Health Caregiver
New Life Home Health
07.2018 - 06.2021
- Provided personalized care support to clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility, personal hygiene, and medication management to enhance overall well-being.
- Developed individualized care plans based on client needs and preferences to improve quality of life.
- Monitored vital signs and documented changes in health status, reporting concerns to healthcare professionals.
Customer Service Representative
Hudson Printing Co.
03.2010 - 05.2018
- Resolved customer inquiries through effective communication and problem-solving skills.
- Processed orders and managed returns efficiently using CRM software.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Trained new staff on company policies and customer service protocols.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
Education
High School Diploma -
Diploma - Medical Billing And Coding
05-2024
Skills
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Medical terminology
- Call center experience
- Follow-up skills
- Empathy and patience
- Customer service
- Multitasking and organization
- Data entry
- Electronic health records
Languages
English
Timeline
Healthcare Customer Service Representative - Several Employers
03.2021 - 04.2023
Home Health Caregiver - New Life Home Health
07.2018 - 06.2021
Customer Service Representative - Hudson Printing Co.
03.2010 - 05.2018
South Garland High School - High School Diploma,
DeVry University - Diploma, Medical Billing And Coding