Susan Skinner
Mabank,TX
Summary
Compassionate professional with a strong background in healthcare customer service and home caregiving. Skilled in maintaining confidentiality and accurate record-keeping, ready to leverage expertise to improve patient experiences and uphold regulatory standards.
Overview
13
13
years of professional experience
Work History
Healthcare Customer Service Representative
Several Employers
Dallas TX
03.2021 - 04.2023
- Documented patient interactions in electronic health record .Resolved customer concerns efficiently, enhancing overall patient satisfaction.
- Maintained confidentiality of sensitive patient information in compliance with regulations.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Home Health Caregiver
New Life Home Health
Wills Point, TX
07.2018 - 06.2021
- Provided personalized care support to clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility, personal hygiene, and medication management to enhance overall well-being.
- Developed individualized care plans based on client needs and preferences to improve quality of life.
- Monitored vital signs and documented changes in health status, reporting concerns to healthcare professionals.
Customer Service Representative
Hudson Printing Co.
Longview, TX
03.2010 - 05.2018
- Resolved customer inquiries through effective communication and problem-solving skills.
- Processed orders and managed returns efficiently using CRM software.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Trained new staff on company policies and customer service protocols.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
Education
High School Diploma -
Diploma - Medical Billing And Coding
05-2024
Skills
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Medical terminology
- Call center experience
- Follow-up skills
- Empathy and patience
- Customer service
- Multitasking and organization
- Data entry
- Electronic health records
Languages
English
Timeline
Healthcare Customer Service Representative - Several Employers
03.2021 - 04.2023
Home Health Caregiver - New Life Home Health
07.2018 - 06.2021
Customer Service Representative - Hudson Printing Co.
03.2010 - 05.2018
South Garland High School - High School Diploma,
DeVry University - Diploma, Medical Billing And Coding