Alfio Laborda
Sanctions Compliance
RUSKIN,FL
Summary
Twenty-Three years of working knowledge in sales environments, staff production, people management, contact centers, direct marketing, process improvements, banking operations, collections, and customer service environments. Ability to manage multiple programs under established policies and procedures. Produce at a high level as an individual or team member. Self-motivated, detail-oriented, well organized, flexible, and efficient in setting priorities.
Professional leader with executive experience ready to drive impactful change. Proven ability to implement strategic initiatives and enhance operational performance. Valued for collaborative team leadership and adaptability to evolving business needs.
Overview
26
26
years of professional experience
Work History
VP. Sanctions Lead
JPMorgan chase bank
Tampa, FL
07.2019 - Current
- Company Overview: Line of Business (Commercial, Corporate & Investing Banking)
- Daily review of 5-10 KYC/CDD records of current and new clients for applicable sanction related concerns
- Provide approval or rejection decisions with recommendations to support the LOB with client interaction
- Review, record and submit client attestation requests for transactional volume mitigation
- Collaborate with the Global Sanctions Compliance advisory committee with supporting a transactional volume mitigation proposal for the client
- Responsible for preparing materials needed for the Global Sanctions Compliance annual training course
- Prepare monthly sanctions related materials, OFAC civil penalties and enforcement information and technology updates for our Global Compliance audience
- Liaison with our Governance, Learning and Technology partners with ensuring all appropriate training materials and functionality are prepared for a Global launch through out Learning platform
- Responsible for reviewing and defining objectives of all assigned technology enhancement requests by requesting LOB
- Collaborate with the Global Sanctions Compliance technology teams with reviewing the scope of the proposed project and creating completion timeline
- Responsible for monitoring the life cycle for assigned projects through user acceptance testing, jira platform review, end user platform review and provide progression updates with stakeholders
- Line of Business (Commercial, Corporate & Investing Banking)
Operations Manager
JPMorgan chase bank
Tampa, FL
05.2017 - 06.2019
- Company Overview: USD global cash operations
- Responsible for the daily payment volume management of 6K-11K for USD Global Clearing
- Accountable for the production of 12 FTE within the USD Electronic payments processing division.
- Ensure USD payment volumes for Clearing House and Federal Reserve meet SWIFT guidelines for processing
- Responsible for queue management, employee staffing, achieving LOB quality control standards with meeting payment cut offs across multiple payment application levels
- Ensure end of day coverage with US Dollar volumes meeting Clearing House and Federal Reserve guidelines
- Lead for all client inquiries escalated by Client Service Officers. Submit recommendations with enhancing the client experience
- Review all potential volume mitigation opportunities to assist with operational efficiencies
- Audit internal SOP’s on a monthly basis to validate processes
- Calibrate with Global Operations team on a daily basis to discuss staffing to ensure internal SLA’s are achieved
- USD global cash operations
Operations Manager OFAC SANCTIONS SCREENING
JPMorgan chase bank
Tampa, FL
09.2013 - 05.2017
- Company Overview: OFAC Sanctions Screening Unit processing division
- Accountable for the production and OFAC adherence of 15 FTE within the OFAC Sanctions Screening Unit processing division.
- Served as the Sanctions Screening Quality Control Liaison for the Tampa campus to assist with achieving LOB quality control standards
- Partnered with our Global Management teams daily with creating Global staffing strategies helping meet department SLA’s
- Process owner and SME for production Standard Operating Procedures within the OFAC Sanctions Screening Unit
- Partnered with the Global Corporate Compliance teams Bi-weekly for guideline reviews and Quality Control process improvements
- Served as OFAC process presenter for all JPMC Internal and External Client facing tours
- Managed JPMC high priority client team for internal and external clients
- OFAC Sanctions Screening Unit processing division
Sales/Account Manager
Performance Feeders Inc.
Oldsmar, FL
01.2013 - 09.2013
- Responsible for providing 3-5 price quote sheets to new and existing customers.
- Conducted daily 3-5 follow-up calls to check on the status of existing and future quotes.
- Secured new orders from existing and potential customers
- Dealt directly with customers with who have questions, complaints or inquiries regarding company Products or procedures
- Contacted customers for sample parts, print approval and informed production status
- Responsible for developing and maintaining a vendor base that encouraged a team effort for profitability
- Ordered, review and expedite purchases of materials and fabricated parts needed for existing customers.
- Review quality assurance programs and procedures of the department through internal audits and recommend solutions or changes in procedures
- Met with representatives of material and component vendors to obtain information related to supply quality, capacity of vendor to meet orders and quality standards
- Informed department managers on a daily basis of scheduled delivery of materials and coordinated on any reorder shipments for new needs
- Reported and Communicated to President, Vice-President of Operations and Senior Manager of Sales on a weekly basis and communicate status of production schedule
- Developed and maintained strong client relationships to drive customer satisfaction and loyalty.
Senior Manager
TDMG
Largo, Florida
12.1999 - 01.2013
- Company Overview: CONTACT CENTER OPERATIONS
- Accountable for the sales production of 1 sales manager, 9 sales supervisors and 210 employees (In-house/Home agents) within a high volume, one call close contact center
- Responsible for achieving sales goals and conversion rates on a daily, weekly, monthly, and quarterly basis
- Collaborate by reviewing scripting, call flow processes and system enhancements to assist with increasing efficiencies and sales production
- Analyzed performance statistics for all departmental employees and supervisors, identified areas of opportunity, and suggested a plan of action for employee and supervisor development
- Verified associates were in compliance with company policies and department standards through monitoring, coaching & role-play sessions
- Issued monthly Personal Improvement Plan to employees not meeting department standards.
- Cultivated a positive working environment by implementing daily, weekly & bi-monthly associate incentive programs
- Provided daily coaching to supervisors on how to give positive feedback to associates
- Served as training liaison for off-site centers for all inbound and outbound applications.
- Coordinated with the Technology teams with creating system enhancements to increase efficiencies with call workflow
- Responsible for increasing Customer Service performance by decreasing ASA and AHT along with increasing collection rate and customer retention.
- Attended weekly meetings with the VP of Quality Assurance to ensure department standards are adhered too
- Calibrated with the Operations manager on a daily basis to discuss associate/supervisor ratio and agent staffing to ensure department phone hours were achieved
- Reported to the President, CFO, Vice-President of Finance and Director of Operations on a daily basis & communicated the status of the department
- CONTACT CENTER OPERATIONS
Skills
- Relationship management
- Operations management
- Performance analysis
- Program coordination
- People leadership
- Client focus
- Decision-making skills
- Critical thinking abilities
- Compliance expertise
- Quality assurance
- Agile practices
- Microsoft Office proficiency
- Team leadership
- Strategic planning
- Talent acquisition and development
Organizations
- BRG – Adelante
- Paint your Heart Tampa
- Breast Cancer Awareness
- VETS Carry the Load
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
VP. Sanctions Lead
JPMorgan chase bank
07.2019 - Current
Operations Manager
JPMorgan chase bank
05.2017 - 06.2019
Operations Manager OFAC SANCTIONS SCREENING
JPMorgan chase bank
09.2013 - 05.2017
Sales/Account Manager
Performance Feeders Inc.
01.2013 - 09.2013
Senior Manager
TDMG
12.1999 - 01.2013