With over two decades of experience in IT operations, operational analysis, and team management, I currently serve as Client Management Lead Analyst, Vice President at Citigroup. My focus is on delivering exceptional client and internal partner training programs, managing the Citi Client Service Academy platform, and optimizing training processes for increased efficiency.
By driving process improvements and reducing training cycle times, our team has enhanced client engagement and satisfaction. My commitment to operational excellence and collaboration supports Citigroup’s mission to deliver reliable and innovative services to clients globally.
Certifications