ALFONSO BISONO
Howard Beach
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Home Depot
04.2020 - Current
- Help and assist customers on garden, electrical, hardware, building material, flooring
- Stock and organize shelves
- Manage associates
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Associate
Buffalo Wild Wings
11.2019 - 12.2019
- Organize and stock foods
- Clean floors, bathrooms, walls, throw out garbage etc.
- Wrapped, boxed and weighed department products.
Associate
Langston Hughes Library
07.2019 - 08.2019
- Organize bookshelves and stock books
- Help and assist customers.
Education
Diploma -
High school
BBA - Advanced Accounting
Queens College
06.2024
Associate in Science degree in Business Administration -
LaGuardia Community College
06.2022
Skills
- Microsoft Office: Word, PowerPoint, Outlook, Slides
- Analytical skills
- Communication skills
- Leadership skills
- Problem solving skills
- Public speaking skills
- Time management skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Customer Support
- Customer Satisfaction
- Packaging and Labeling
- Picking and Packing
- Cleaning and Organizing
- Team Leadership
Timeline
Customer Service Representative
Home Depot
04.2020 - Current
Associate
Buffalo Wild Wings
11.2019 - 12.2019
Associate
Langston Hughes Library
07.2019 - 08.2019
Diploma -
High school
BBA - Advanced Accounting
Queens College
Associate in Science degree in Business Administration -
LaGuardia Community College