Overview
Work History
Education
Skills
Timeline
Generic

ALFONSO BISONO

Howard Beach

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Home Depot
04.2020 - Current
  • Help and assist customers on garden, electrical, hardware, building material, flooring
  • Stock and organize shelves
  • Manage associates
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Associate

Buffalo Wild Wings
11.2019 - 12.2019
  • Organize and stock foods
  • Clean floors, bathrooms, walls, throw out garbage etc.
  • Wrapped, boxed and weighed department products.

Associate

Langston Hughes Library
07.2019 - 08.2019
  • Organize bookshelves and stock books
  • Help and assist customers.

Education

Diploma -

High school

BBA - Advanced Accounting

Queens College
06.2024

Associate in Science degree in Business Administration -

LaGuardia Community College
06.2022

Skills

  • Microsoft Office: Word, PowerPoint, Outlook, Slides
  • Analytical skills
  • Communication skills
  • Leadership skills
  • Problem solving skills
  • Public speaking skills
  • Time management skills
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Customer Support
  • Customer Satisfaction
  • Packaging and Labeling
  • Picking and Packing
  • Cleaning and Organizing
  • Team Leadership

Timeline

Customer Service Representative

Home Depot
04.2020 - Current

Associate

Buffalo Wild Wings
11.2019 - 12.2019

Associate

Langston Hughes Library
07.2019 - 08.2019

Diploma -

High school

BBA - Advanced Accounting

Queens College

Associate in Science degree in Business Administration -

LaGuardia Community College
ALFONSO BISONO