Summary
Overview
Work History
Education
Skills
Courses And Certification
Projects
Timeline
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Victoria Bediako

Douglasville

Summary

Customer service experience with 3+ years of outstanding interpersonal skills, who thrives using unfamiliar technology. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Bliss Transport
09.2020 - Current
  • Promptly handled customer inquiries via phone and email, providing accurate information regarding products
  • Processed customer orders through Customer order Entry each time an order was placed
  • Consulted with colleagues to meet customer needs and requirements, including educating, and recommending products
  • Assisted customers by determining needs and presenting appropriate products and services
  • Determined the most cost-effective shipping method for customer satisfaction.

Start Intern

PwC
06.2023 - 07.2023
  • Collaborated with other interns implementing data analysis and providing several recommendations to increase their target audience
  • Extracted, analyzed, and implemented data to provide solutions to client’s projects increasing their retention rate by 70% FY22
  • Increased client satisfaction by 62% via data-driven strategies by recommending several marketing strategies
  • Created data modeling standards and procedures increasing their social media marketing by 60% FY22.

Customer Service Representative

Verida
11.2022 - 05.2023
  • Promptly respond to customer inquiries in person or via phone, email, mail, or social media
  • Increased customer satisfaction ratings by 20% in 3 months through improved response times and proactive issue resolution
  • Effectively managed over 80 inbound/outbound calls daily while verifying and scheduling patient reservations following HIPPA guidelines.

Education

Bachelor of Science in Computer Information Systems -

DeVry University College
Decatur, GA
03.2025

Associate of Applied Science in Information Technology and Networking -

DeVry University College
Decatur, GA
06.2023

Skills

  • Cloud Storage
  • Networking
  • Compute Engine
  • Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)
  • Agile Methodologies: DevOps
  • Operating Systems: Windows, Linux, macOS
  • Cloud Computing and Service Platform: Google Cloud, Azure, and AWS (Cloud Storage, Compute Engine, IAM, Cloud Monitoring)
  • Programming Languages: SQL, Python
  • Microsoft Outlook
  • Customer Service
  • Computer Proficiency
  • Research
  • Order Processing
  • CRM Software

Courses And Certification

  • CompTIA Network+ (In Progress)
  • CompTIA Security+ (In Progress)
  • Google Cloud Professional Certification: ACE (In Progress)
  • Google Cloud Jumpstart Program 08/2023
  • AT&T Technology Academy 08/2023
  • CompTIA A+ 07/2023
  • AWS Certified Solutions Architect-Associate 01/2023
  • AWS Certified Cloud Practitioner 11/2022
  • Microsoft Azure Fundamentals 10/2022
  • IBM Developer Skills Network: DevOps Essentials 07/2022

Projects

  • Created a Graphical User Interface and file system in Linux to monitor users and groups who join the network.
  • Utilized Arduino to create an intelligent traffic light system using motion sensors to detect approaching emergency lights.
  • Built smart home automation and security system using Arduino and Tinkercad to detect unusual motion.
  • Imported a weather database from Yahoo to predict changes in Python programming.

Timeline

Start Intern

PwC
06.2023 - 07.2023

Customer Service Representative

Verida
11.2022 - 05.2023

Customer Service Representative

Bliss Transport
09.2020 - Current

Bachelor of Science in Computer Information Systems -

DeVry University College

Associate of Applied Science in Information Technology and Networking -

DeVry University College

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Victoria Bediako