Alfonso Bowens
Old Navy
Norman,Oklahoma
15
Years of experience
Highly motivated general manager with over 10 years of experience in retail Building and developmenting teams while increasing sales and a fun fast paced environment
Work History
General Manager
4 Years 5 Months- Set the tone for the store team and help bring the brand to life for our customers and employees. Lead the execution of the store strategy to achieve performance goals and drive profitable sales growth through all aspects of the store, including; customer and product operations, merchandising, and talent pool development.
- Provided clear and direct communication of expectations and gives feedback while listening to learn in order to unlock personal and business results.
- Create a guest-obsessed culture and lead your team to prioritize the guest experience and deliver on store sales goals.
- Create schedules and make adjustments needed to align to guest traffic and business needs.
- Manage your team to effectively plan merchandising and pricing workload including transitions, revisions, sales plans, sampling and promotions.
- Know and assess the competition and leverage guest insights and feedback to drive the business and be the destination of choice for our guests.
- Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends).
- Build a team of consultants that are knowledgeable and passionate about Apparel and Accessories, Beauty and Electronics.
- Manage and develop a sales force using selling training techniques.
- Lead A&A, Beauty and Electronics backroom processes, organization, layout and replenishment of the salesfloor to ensure product is available for guests.
- Lead your team to deliver inspiring visual moments in A&A, Home, Baby and other seasonally relevant areas.
- Ensure fitting rooms are used as an extension of the sales floor and are welcoming.
Executive team leader
5 Months- A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket.
- Know and assess the competition and leverage guest insights and feedback to drive the business and be the destination of choice for our guests.
- Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends).
- Build a team of consultants that are knowledgeable and passionate about Apparel and Accessories, Beauty and Electronics.
- Manage and develop a sales force using selling training techniques.
- Lead A&A, Beauty and Electronics backroom processes, organization, layout and replenishment of the salesfloor to ensure product is available for guests.
- Lead your team to deliver inspiring visual moments in A&A, Home, Baby and other seasonally relevant areas.
- Ensure fitting rooms are used as an extension of the sales floor and are welcoming.
Store Manager
7 Years 8 Months- Utilizes all company tools to drive results. Self-driven, results-oriented with a clear business focus. Strategic planner with the ability to prioritize according to business needs. Maintains track record of effective, sales focused team members that consistently meet TH expectations. Creates solid partnerships with mall, local community, and corporate partners to identify business opportunities that results in an increase in store traffic and sales. Delivers a high level of communication with staff on a daily basis, ensuring flow of information in store. Ability to effectively communicate with team at Take 5 meetings, regarding individual sales performance, and other key performance indicators such as UPT, conversion, store results, product sales and other information to help them provide great service and achieve goals.
- Managing Customer Service: Demonstrates exceptional customer service skills with both internal and external partners. Ability to train, develop and execute S.G.M. and TH Customer Service skills. Effectively trains, monitors and executes Direct Replenishment and Recovery process. Effectively manages customer’s complaints in a timely and effective manner. Adheres to Company Personal Appearance Standards to professionally represent the Tommy Hilfiger image. Maintains a high level customer service culture validated through TH customer surveys.
- Managing Merchandising: Ability to make business decisions based on current sell-through strategies. Maintains elevated store presentation by training and overseeing standards as defined in the ABC Brand Presentation manual and video as well as company directives with an eye for detail. Understands product needs and educates team how to evaluate report information.
- Managing Store Operations: Exceptional knowledge of and adherence to all policies and procedures. Ensures daily management of sales, payroll, controllable expenses, goals and company initiatives. Able to innovate and enhance training delivery when necessary. Ensures store has all necessary tools (i.e. supplies, resources, binders, etc.) and knowledge of how to use them adequately. Manages in-store Orientation process.
- Managing Human Resources: Actively trains, coaches and provides feedback to management and associates. Consistently Networks, recruits and hires associates with bench strength. Comfortable with repetitive training delivery, understanding that it may look different based on how each of the learners comprehends the training. Ability to diagnose, develop and review Associate performance: conduct annual performance reviews. Develops on-going learning plans for management team. Leads weekly management meetings and quarterly staff meetings Ability to set clear, actionable goals for self and team. Adheres to Human Resources Policies, Practices, and Procedures.
- STRATEGIC SUCCESS FACTORS Teamwork: Maintains respect of peer group, staff and supervisor. Effective communication through appropriate channels. Utilizes excellent organizational, time-management, and problem resolution skills in a fast-paced dynamic environment. Demonstrated success in motivating and leading a team, change management, and problem solving skills. Ability to influence, coach and mentor. Communicates, openly, honestly and constructively. Creates energy, excitement and recognition around team and individual accomplishment and successes. Teambuilding: Enthusiasm, passion, and commitment to the TH brand. Empathetic towards others point of views and needs, strong interpersonal skill building.
Education
High School Diploma
Timeline
General Manager
Old Navy
01.2022 - CurrentRead More
Executive team leader
Target
10.2021 - 03.2022Read More
Store Manager
Tommy Hilfiger
07.2011 - 03.2019Read More
Norman High
High School Diploma
Read More
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Time management
- Efficient multi-tasker
- Team leadership
- Staff management
- Training and development
- Relationship building
- Inventory control
- Client relations
- Schedule management