Summary

Overview

Work History

Education

Skills

Languages

Timeline

Alfonso Falcon

Bronx,New York

Summary

Retail professional with strong expertise in customer engagement and sales support. Enhances customer satisfaction through effective communication and problem-solving. Skilled in cash handling and inventory management, consistently delivering service in fast-paced environments. Bilingual communicator focused on team collaboration and operational efficiency.

Overview

years of professional experience

Work History

Retail Associate / Sales Support

Nintendo Store

New York, NY

01.2025 - 01.2026

Delivered high-quality customer service in a high-traffic flagship retail environment.
Guided customers in selecting Nintendo Switch consoles, games, and accessories while addressing account-related inquiries to enhance their shopping experience.
Explained product features, troubleshooting basics, and compatibility to help customers make informed purchases.
Executed accurate transaction processing while upholding loss-prevention and cash-handling standards to ensure financial integrity.
Coordinated with team members to organize displays and ensure inventory accuracy, contributing to a visually appealing shopping environment.
Supported international customers by explaining region compatibility and usage requirements.

Greeter / Front Desk Ambassador

Northwell Health

New York, NY

09.2025 - 11.2025

Coordinated check-in flow, ensuring seamless communication with clinical and administrative staff.
Facilitated high-volume foot traffic, prioritizing patient experience and maintaining safety protocols.
Welcomed patients and visitors, providing clear directions and assistance in a fast-paced healthcare environment.
Guided patients through system navigation, kiosks, and appointment directions for enhanced experience.
Maintained professionalism, confidentiality, and calm communication at all times.

Associate

Walmart

05.2024 - 10.2024

Delivered exceptional customer service by assisting customers with inquiries and providing product information, enhancing customer satisfaction.
Processed transactions and managed inventory to ensure smooth store operations.
Organized and maintained store cleanliness to create a welcoming shopping environment.

Green Team Member

LOWE'S

03.2024 - 09.2024

Guided customers in selecting plants and provided care advice, resulting in increased customer satisfaction.
Maintained health and presentation of plants in garden center to support customer engagement.
Organized displays and managed inventory to streamline customer experience.

Processor

Amazon

Reading, PA

12.2021 - 09.2022

Evaluated and processed return packages using scanning technology and computer systems.
Collaborated with team members to streamline workflow and achieve operational goals.
Developed expertise in return processes to enhance customer service standards.

Cashier/Delivery

THE WINE HUT

SOHO Manhattan

02.2018 - 01.2020

Delivered orders directly to customers, prioritizing timely service and customer satisfaction.
Processed customer orders and transactions, contributing to overall customer satisfaction.
Managed inventory and restocked wine selections, ensuring availability and organization.

Busboy

AINSWORTH RESTAURANT

09.2016 - 06.2017

Supported food service operations by ensuring timely delivery of food and guest satisfaction.
Maintained cleanliness and organization in dining areas to improve guest experience.
Cleared and set tables to support waitstaff and ensure smooth dining service.