Alfonso Forrest
Buddgroup
SALISBURY,NC
2
years of professional experience
Dynamic supervisor at Buddgroup with a proven track record in operations management and team building. Enhanced service delivery speed through process improvements and fostered employee growth via effective training and mentoring. Committed to elevating customer satisfaction and resolving conflicts, ensuring a productive and harmonious work environment.
Work History
Supvisor
2 Years 1 Month- Supervised daily operations to ensure adherence to safety and quality standards.
- Coordinated team schedules and workflow for optimal productivity and efficiency.
- Mentored staff, fostering skill development and enhancing team performance.
- Implemented process improvements that reduced operational delays and increased service delivery speed.
- Conducted regular performance evaluations to support employee growth and accountability.
- Developed training materials to onboard new employees effectively and efficiently.
- Collaborated with management to create strategies for improving service quality and customer satisfaction.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
High School Diploma
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Employee motivation
Attention to detail
Decision-making
Complex Problem-solving
Team building
Operations management
Process monitoring and improvement
Relationship building
Project planning
Timeline
Supvisor
Buddgroup
09.2024 - CurrentRead More
Central Cabaruss
High School Diploma
Read More