Alfonso Gonzaga
Mundelein,IL
Summary
Proven track record in enhancing customer satisfaction and efficiency, notably at Grease Monkey, by leveraging exceptional problem-solving skills and oil change expertise. Adept at fostering team productivity and safety compliance, evidenced by mentoring roles and positive feedback. Demonstrates dependability and attention to detail, ensuring high-quality service delivery and workplace safety.
Overview
9
9
years of professional experience
Work History
Lube Technician
Grease Monkey
Mundelein, IL
10.2023 - Current
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
Human Resources Specialist (42A)
US Army Reserve
Darien, IL
07.2022 - Current
- Mentored junior HR professionals in best practices for human resources management, contributing to the development of future leaders within the organization.
- Streamlined HR processes for increased efficiency by digitizing records and automating routine tasks.
- Served as a trusted advisor to both management and employees on matters related to human resources policies and procedures, ensuring consistent application across the organization.
- Maximized team knowledge and productivity by training, monitoring, and directing employees in application of best practices and regulatory protocols.
Service Technician
Restaurant Technologies Inc.
Des Plaines, IL
11.2018 - 10.2020
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Assembly Line Worker
Yaskawa
Buffalo Grove, IL
10.2015 - 10.2018
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
Education
Diploma - NA
Mundelein High School
Mundelein, IL05.2015
Skills
- Customer Service
- Dependable and Responsible
- Problem-Solving
- Oil change expertise
- Safety Compliance
- Preventive Maintenance
- Attention to Detail
Timeline
Lube Technician
Grease Monkey
10.2023 - Current
Human Resources Specialist (42A)
US Army Reserve
07.2022 - Current
Service Technician
Restaurant Technologies Inc.
11.2018 - 10.2020
Assembly Line Worker
Yaskawa
10.2015 - 10.2018
Diploma - NA
Mundelein High School