Alfonso Gonzales
Chattanooga,TN
Summary
Dynamic, results-oriented team leader with a proven track record of optimizing departmental operations to achieve strategic objectives. Expertise in aligning talent with organizational needs to drive peak performance and enhance productivity. Committed to fostering a culture of continuous improvement by leveraging innovative solutions to streamline processes and elevate operational efficiency. Strong ability to motivate teams and implement best practices that contribute to overall success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
The Westin Hotel
05.2024 - Current
- Monitored customer feedback and implemented changes as needed to enhance service quality.
- Utilized problem solving skills to anticipate potential risks or obstacles within the organization.
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
Food and Beverage Supervisor
The Westin Hotel
05.2023 - 05.2024
- Trained and coached staff on proper food handling techniques, customer service skills, and product knowledge.
- Ensured all safety protocols were being followed at all times.
- Trained new staff members on proper etiquette when conducting tastings and how to properly serve wines.
- Implemented innovative ideas to improve the overall guest experience at wine tastings.
- Identified opportunities for improvement within existing processes related to wine education services.
Food and Beverage Supervisor
Chattanooga Marriott Downtown
12.2022 - 05.2023
- Identified team weak points and implemented corrective actions to resolve concerns
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Line Cook
Line Cook
Chattanooga Marriott Downtown
05.2022 - 12.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Baker
Valerios Tropical Bakeshop
05.2021 - 02.2022
- Complied with health and safety codes to protect staff and customers
- Set heat and humidity temperatures for proof box
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Night Auditor
Chattanooga Marriott Downtown
06.2020 - 04.2021
- Kept accounts in balance and ran daily reports to verify totals
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
Server
Chattanooga Marriott Downtown
01.2020 - 04.2021
- Worked with POS system to place orders, manage bills and handle complimentary items
- Cultivated warm relationships with regular customers.
Cinema Supervisor
Vista Cinema
07.2018 - 11.2019
- Trained new employees on proper protocols and customer service standards
- Trained and guided team members to maintain high productivity and performance metrics.
Barista
The Den Coffee Shop
08.2016 - 09.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Constantly expanded personal knowledge of coffee styles and varieties.
Server
Takenshi's Japanese Restaurant
03.2013 - 04.2015
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Bachelor of Science - Hospitality And Restaurant Management
Treston International College
01-2022
Skills
- Safe Food Handling Practices
- Food and Beverage Orders
- Standard Operating Procedures Proficient
- Service Training
- Train Employees
- Delegating Work
- Problem-solving
- Team leadership
- Operations management
- Customer service
Accomplishments
- Finished education under both academic and athletic scholarship.
- Honoree of Academic Distinction
- Futsal Team captain from (2017-2019)
Certification
- Professional Development: American Hotel and Lodging Educational Institute Guest Service Gold
- AHLEI: Certified Guest Service Professional
- WSET lvl 1 Certified
- WSET lvl 2 Certified
- Heartsaver First Aid CPR AED: Certified
- One for All: Identifying and Handling Sexual Harassment
- DHG Academy: Handling intoxication at workplace
Languages
Tagalog
Native or Bilingual
English
Full Professional
Timeline
Operations Manager
The Westin Hotel
05.2024 - Current
Food and Beverage Supervisor
The Westin Hotel
05.2023 - 05.2024
Food and Beverage Supervisor
Chattanooga Marriott Downtown
12.2022 - 05.2023
Line Cook
Chattanooga Marriott Downtown
05.2022 - 12.2022
Baker
Valerios Tropical Bakeshop
05.2021 - 02.2022
Night Auditor
Chattanooga Marriott Downtown
06.2020 - 04.2021
Server
Chattanooga Marriott Downtown
01.2020 - 04.2021
Cinema Supervisor
Vista Cinema
07.2018 - 11.2019
Barista
The Den Coffee Shop
08.2016 - 09.2017
Server
Takenshi's Japanese Restaurant
03.2013 - 04.2015
Bachelor of Science - Hospitality And Restaurant Management
Treston International College
Similar Profiles
Venus LayuganVenus Layugan
Guest Room Attendant at The Westin HotelGuest Room Attendant at The Westin Hotel
Joshua GrovesJoshua Groves
Chief Engineer at The Westin HotelChief Engineer at The Westin Hotel
Joevanni CervantesJoevanni Cervantes
Banquet Houseperson at The Westin HotelBanquet Houseperson at The Westin Hotel
Matty MillerMatty Miller
Commercial Pool Technician/Management at Ritchie Pools & SpasCommercial Pool Technician/Management at Ritchie Pools & Spas
Caroline CurtisCaroline Curtis
Team Captain at Baylor SchoolTeam Captain at Baylor School